Relationship Support Officer (CBB)

Hang Seng Bank Ltd; Hong Kong; On-site; HKD 300,000 - 520,000; Full time

Job summary

Hang Seng Bank Limited is seeking a Relationship Support Officer (CBB) to assist the Relationship Manager in delivering consistent, high-quality customer service across branches in Hong Kong.

You will strengthen customer relationships, proactively fulfill Retail Banking needs, and assist in portfolio growth while handling daily administrative tasks and client inquiries. Fluency in English and Chinese is required, with Putonghua a plus.

Qualifications

• University degree in Business Management, Banking, Finance or related field.
• Minimum 2 years in banking/financial services.
• Strong sales orientation and customer service focus.
• Fluent in English and Chinese; Putonghua a plus.

Responsibilities

• Provide efficient support to Relationship Manager to deliver high quality service.
• Answer incoming calls and maintain active customer contact.
• Strengthen relationships and refer business to grow portfolio.
• Coordinate daily administrative and operational tasks for Relationship Manager.

Skills

Sales

Customer service

Communication

Bilingual EN/CN

Education

Bachelor's degree in Business Management, Banking, Finance

Job description

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at Hang Seng where your contributions will always be valued.

Retail DistributionDepartment

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 255 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.

Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management.

We are currently seeking a high caliber professional to join our department asRelationship Support Officer (CBB).

Provide efficient, direct support to Relationship Manager in delivering a consistent, high quality customer services to maintain active customer contact and improve portfolio intimacy and customer connectivity including answer incoming phone calls for Relationship Manager

Strengthen customer relationship with Relationship Manager by proactively fulfilling their Retail Banking needs so as to improve customer satisfaction

Proactively solicit business referral to support Relationship Manager to grow their business portfolio & activity planning

Initiate and maintain effective communication and cooperation with paired Relationship Manager in achieving business target

To ensure smooth daily administrative and operations support are right in place for Relationship Manger in handling customers and working counterparts related matters

Qualifications

University degree in Business Management, Banking, Finance or a related discipline OR other relevant qualification is preferable

Minimum 2 years of work experience in banking/financial services work experience.

Strong sales and customer service orientation, with self-motivation and ability to work under pressure

Good communication and interpersonal skills, proficiency in both English and Chinese, with proficiency in Putonghua will be an advantage

Good understanding of banking products market trend, product knowledge, and product development

High level of customer centricity mindset with dedication to deliver exceptional quality services for customers

Pass the Hong Kong Securities Institute Licensing Examinations 1,7,8and fulfil the competency requirements to carry out regulated activities as defined under the Regulator

More experience candidate, passes in the Insurance Intermediaries Qualifying Examinations I, II, III & Hong Kong Securities Institute Licensing Examinations 1,7,8 will be considered as Relationship Support Officer II

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer toMandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks.

You’ll achieve more when you join Hang Seng Bank Limited.

www.hangseng.com/careers

https://www.linkedin.com/company/hang-seng-bank/

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

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Established in 1933, Hang Seng Bank is renowned as one of the leading banks in Hong Kong that is dedicated to delivering a comprehensive range of banking, investment and wealth management services tailored to the unique needs of individuals and business. With an extensive customer base of over 3.9 million and over 260 branches in Hong Kong, Hang Seng has built a robust local presence by adopting a customer‑centric approach.

Established in 1933, Hang Seng Bank is renowned as one of the leading banks in Hong Kong that is dedicated to delivering a comprehensive range of banking, investment and wealth management services tailored to the unique needs of individuals and business. With an extensive customer base of over 3.9 million and over 260 branches in Hong Kong, Hang Seng has built a robust local presence by adopting a customer‑centric approach.

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