Cross-Border Relationship Support Officer I (Banking)

HSBC; Hong Kong Island; On-site; HKD 420,000 - 600,000; Full time

Job summary

Hang Seng Bank Limited in Hong Kong invites applications for Relationship Support Officer I (Cross Border) based in Central. You will provide efficient support to the Relationship Manager, delivering consistent, high-quality customer service and helping to deepen portfolio intimacy.

The role requires a university degree in Business/Banking/Finance, at least 2 years banking experience, strong sales and customer service orientation, and fluency in English and Chinese; Putonghua is a plus.

Qualifications

• University degree in Business Management, Banking, Finance or related discipline or equivalent preferable.
• Minimum 2 years of banking/financial services work experience.
• Strong sales and customer service orientation, with self-motivation and ability to work under pressure.
• Good communication and interpersonal skills, fluency in English and Chinese; Putonghua an advantage.
• Good understanding of banking products and market trends.
• High customer-centric mindset with commitment to quality service.
• Pass Licensing Examinations (HKSI 1, 7, 8) and fulfil competency requirements for regulated activities.
• Experienced candidates may be considered for Relationship Support Officer II.

Responsibilities

• Provide efficient, direct support to Relationship Manager, delivering high-quality customer services and maintaining active customer contact.
• Strengthen customer relationships by proactively addressing Retail Banking needs to improve satisfaction.
• Proactively solicit business referrals to support Relationship Manager and grow portfolio.
• Initiate and maintain effective communication with paired Relationship Manager to achieve business targets.
• Ensure smooth daily administrative and operations support for Relationship Manager handling customers and related matters.

Skills

Sales

Customer Service

Communication

Interpersonal Skills

Bilingual English/Chinese

Putonghua advantage

Self-motivation

Pressure management

Education

University degree in Business/Banking/Finance

Job description

Hang Seng Bank Limited in Hong Kong invites applications for Relationship Support Officer I (Cross Border) based in Central. You will provide efficient support to the Relationship Manager, delivering consistent, high-quality customer service and helping to deepen portfolio intimacy.

The role requires a university degree in Business/Banking/Finance, at least 2 years banking experience, strong sales and customer service orientation, and fluency in English and Chinese; Putonghua is a plus.