Relationship Manager Assistant

HR Plus; Hong Kong; On-site; HKD 250,000 - 420,000; Full time

Job summary

HR Plus in Hong Kong seeks a diligent assistant to the Relationship Manager in a well-established retail bank. You will support customer service, handle account-opening inquiries, and ensure compliant onboarding and documentation processes.

The role requires 3+ years in banking, proficiency in English and Cantonese/Mandarin, and strong communication. You will work as part of a team to deliver accurate client service and adhere to internal policies.

Qualifications

• At least 3 years of experience in the banking sector.
• Proficiency in English and Chinese, including Cantonese and Mandarin/Putonghua.
• Good communication and presentation skills.
• Good computer skills in Microsoft Word and Excel.
• A proactive, team-oriented approach with the ability to work independently.

Responsibilities

• Provide direct support to the Relationship Manager in delivering high-quality customer service.
• Handle customer enquiries relating to account openings and banking services.
• Manage the documentation required for account opening and client servicing.
• Execute client instructions accurately and efficiently.
• Ensure all activities comply with regulatory standards and internal policies.
• Complete AML procedures and maintain appropriate documentation.

Skills

English

Cantonese

Mandarin

Customer service

Relationship support

Tools

Microsoft Word

Microsoft Excel

Job description

About the role

Join a well-established retail bank in Hong Kong and support the Relationship Manager in delivering consistent, high-quality customer service. This role contributes to smooth client servicing and compliant execution of banking activities during a period of ongoing expansion and project development.

Key responsibilities

• Provide direct support to the Relationship Manager in delivering high-quality customer service.
• Handle customer enquiries relating to account openings and banking services.
• Manage the documentation required for account opening and client servicing.
• Execute client instructions accurately and efficiently.
• Ensure all activities comply with regulatory standards and internal policies.
• Complete AML procedures and maintain appropriate documentation.

What we're looking for

• At least 3 years of experience in the banking sector.
• Proficiency in English and Chinese, including Cantonese and Mandarin/Putonghua.
• Good communication and presentation skills.
• Good computer skills in Microsoft Word and Excel.
• A proactive, team-oriented approach with the ability to work independently.