Relationship Manager - Active Trading Clients

MooMoo; Hong Kong; On-site; HKD 360,000 - 480,000; Full time

Job summary

MooMoo Hong Kong is seeking a proactive trading professional to support short-term trading and client services in equity and derivative markets. You will monitor trends, provide timely market insights, and help clients with trades while ensuring compliance.

The role emphasizes building trusted client relationships, delivering regular market updates, and participating in education and advisory activities to strengthen client loyalty and retention.

Qualifications

• Bachelor's degree in finance, economics, or related field.
• Proficient in Cantonese and Mandarin; English a plus.
• 2+ years in complex derivatives trading; high-frequency trading preferred.
• Familiar with trading rules of complex derivatives such as options.
• Eligible HK work visa.
• Licenses: Type 1 and Type 4 or passed SFC Papers 1,7,8.

Responsibilities

• Demonstrate strong interest in short-term trading and understanding of equity markets and derivatives.
• Monitor market trends, client preferences, and provide timely trading-related support.
• Maintain client relationships, respond to enquiries, and enhance engagement.
• Provide regular market updates and handle client feedback per procedures.
• Strengthen long-term client relationships through engagement activities and referrals.

Skills

Derivatives trading

Client relationship management

Market analysis

Trading rules knowledge

Bilingual: Cantonese

Bilingual: Mandarin

English proficiency

Education

Bachelor's degree in finance or related field

Job description

Key Responsibilities:

• Demonstrate a strong interest in short-term trading and a sound understanding of equity markets and relevant financial derivatives.
• Monitor market trends and client trading preferences, build trusted relationships with clients, and provide timely, professional and compliant market information and trading-related support to contribute to team objectives.
• Maintain effective client relationships, respond to client enquiries relating to transactions and account services, and enhance client engagement and retention through needs-based and compliant service.
• Provide regular market updates and analysis to clients; respond promptly to daily enquiries and service requests; and handle client feedback, complaints and issues in accordance with internal procedures to maintain a high standard of client satisfaction.
• Strengthen long-term client relationships and client loyalty through one-to-one engagement, client seminars, investment strategy briefings, investor education sessions and other approved client engagement activities; identify appropriate referral opportunities in line with clients’ needs and internal policies.

• Bachelor's degree or above, majoring in finance, economics or related fields is preferred
• Proficient in Cantonese and Mandarin as working languages, English fluency is a plus
• Eligible Hong Kong work visa (e.g., IANG, TTPS, QMAS)
• Solid basic knowledge of Financial Market, proficiency in the trading rules of complex financial derivatives such as options
• 2 years or more of experience in complex derivatives trading, and personal high-frequency trading experience is preferred
• Passionate about the trading sector, familiar with the characteristics of short-term trading client groups, equipped with keen market insight, strong trading thinking and psychological gaming ability, capable of independently analyzing market trends and formulating short-term trading strategies
• Possess excellent communication skills, strong teamwork spirit and a keen sense of purpose; customer-oriented with sound service awareness, capable of delivering exceptional quality services to clients; customer-oriented with sound service awareness, capable of delivering exceptional quality services to clients
• Candidates with experience in brokerage derivatives trading, customer transaction operation services, and risk compliance awareness will be given priority.
• Candidates holding Type 1 and Type 4 licenses issued by the Securities and Futures Commission of Hong Kong, or having passed Papers 1,7 & 8 of the Securities and Futures Examination will be given priority