Receptionist (Bank VIP Centre)

SPS UK&I Limited; Hong Kong; On-site; HKD 201,000 - 268,000; Full time

Job summary

SPS UK&I Limited is seeking a friendly front-of-house host in Hong Kong to welcome clients, assist events, and maintain a welcoming Premier Banking environment. You will inspect rooms, manage bookings, greet VIPs, coordinate refreshments, and support branch activities with professionalism.

The ideal candidate has at least 1 year in banking, hospitality or customer service, with good English and Chinese and a pleasant, organized demeanor.

Qualifications

• High Diploma holder or above with at least 1 year relevant experience in banking, property management, hospitality or customer service.
• Basic knowledge in Microsoft Office applications (Outlook, Word).
• Familiarity with phone systems and office equipment (printer, fax machines).
• Business proficiency in both spoken and written English and Chinese; Mandarin is an advantage.

Responsibilities

• Inspect meeting rooms before and after operating hours to ensure cleanliness and proper functioning of all equipment.
• Manage meeting room bookings, including reservations, scheduling, and coordination for visitors and internal staff.
• Welcome VIPs and visitors, direct them to meeting rooms or relevant staff.
• Handle refreshment services by taking orders, preparing drinks/snacks, and coordinating with the bar for food and beverage delivery.
• Support branch events and activities, including serving welcome drinks and managing guest flow.
• Monitor front-of-house facilities (e.g. coffee machines, water dispensers, carpets, plants) and report maintenance or replenishment needs.
• Assist with visitor enquiries and direct them to relevant bank staff when necessary.
• Provide reception support for special and ad-hoc events.
• Perform other duties as assigned by the on-site supervisor.

Skills

Customer service

Hospitality

Communication

Multitasking

Organizational skills

Education

Diploma or higher

Tools

Microsoft Office

Job description

This roles is responsible to provide exceptional front-of-house service by welcoming clients, supporting events, and ensuring a well-managed and inviting Premier Banking environment.

Responsibilities

Inspect meeting rooms before and after operating hours to ensure cleanliness and proper functioning of all equipment.

Manage meeting room bookings, including reservations, scheduling, and coordination for visitors and internal staff.

Welcome VIPs and visitors, direct them to meeting rooms or relevant staff.

Handle refreshment services by taking orders, preparing drinks/snacks, and coordinating with the bar for food and beverage delivery.

Support branch events and activities, including serving welcome drinks and managing guest flow.

Monitor front-of-house facilities (e.g. coffee machines, water dispensers, carpets, plants) and report maintenance or replenishment needs.

Assist with visitor enquiries and direct them to relevant bank staff when necessary.

Provide reception support for special and ad-hoc events.

Perform other duties as assigned by the on-site supervisor.

Able to work from 08:30 to 18:00 Mondays to Fridays, and from 08:30 to 13:00 on Saturdays.

Qualification and requirements:

High Diploma holder or above, with at least 1 year relevant experience in banking, property management, hospitality or customer service.

Basic knowledge in Microsoft Office Applications (Outlook, Word); Familiarity with phone systems and office equipment (printer, fax machines)

Business proficiency in both spoken and written English and Chinese, Mandarin is an advantage

Pleasant personality with strong communication, organizational and multitasking abilities

SPS is a leading technology-driven business transformation company. With our innovative Enterprise Workplace Solutions, we empower org to adopt hybrid work concepts to enhance productivity and flexibility. Our Technology Business Solutions bring together cutting-edge technology, deep vertical process expertise, and a diverse global workforce to support clients in their digital transformation journey and efficiently tackle their most complex challenges.

Headquartered in Zurich, Switzerland, SPS operates in more than 20 countries and focuses on clients in banking, insurance and health. SPS has more than 8,500 employees and is recognized with a world-class NPS by its global client base.

SPS is a leading technology-driven business transformation company. With our innovative Enterprise Workplace Solutions, we empower org to adopt hybrid work concepts to enhance productivity and flexibility. Our Technology Business Solutions bring together cutting-edge technology, deep vertical process expertise, and a diverse global workforce to support clients in their digital transformation journey and efficiently tackle their most complex challenges.

Headquartered in Zurich, Switzerland, SPS operates in more than 20 countries and focuses on clients in banking, insurance and health. SPS has more than 8,500 employees and is recognized with a world-class NPS by its global client base.