Operations Manager (Bank Corporate Services)

SPS UK&I Limited; Hong Kong; On-site; HKD 520,000 - 720,000; Full time

Job summary

SPS UK&I Limited in Hong Kong is seeking an Operations Manager to oversee Corporate Services for the Asia Pacific region at a bank client site. You will lead mailroom, reception, workplace services and catering operations, ensuring seamless day-to-day service delivery.

The role requires 5+ years in operations management within banking or financial services, strong English and Chinese communication, stakeholder management, and hands-on leadership to support frontline activities and regional

Qualifications

• 5+ years in operation management within banking, financial services, or corporate environments.
• Experience in mailroom, corporate services, or workplace solutions is a plus.
• Excellent written and spoken English and Chinese with strong interpersonal skills.

Responsibilities

• Oversee Corporate Service operations in Hong Kong to ensure seamless day-to-day service delivery.
• Support SPS operations across the APAC region and drive regional initiatives.
• Act as primary onsite escalation point for operational issues and ensure timely resolution.
• Coordinate external vendors and partners to maintain service quality and compliance.
• Develop and maintain strong client relationships with local and regional stakeholders.

Skills

English communication

Chinese communication

Stakeholder management

Leadership

Problem solving

Education

University degree or equivalent

Job description

Operations Manager (Bank Corporate Services)

We are seeking a proactive and customer-focused Operations Manager to oversee Corporate Services operations and drive operational excellence across the Asia Pacific region. Based at a bank client site, this role serves as the key representative of the client's Corporate Services function and acts as the primary point of contact for operational matters, including mailroom, reception, workplace services, and catering operations.

Duties and Responsibilities:

Operations Management

Oversee Corporate Service operations in Hong Kong to ensure seamless day-to-day service delivery.

Manage, oversee and support SPS operations across the APAC region.

Serve as the primary escalation point for operational issues and ensure timely resolution.

Provides onsite operational support during critical resource shortages.

Client & Stakeholder Management

Act as the key onsite representative and trusted advisor to the client for Corporate Services matters.

Proactively build strong relationships with client stakeholders at both local and regional levels.

Partner closely with local, regional, and global teams to ensure alignment and operational consistency.

Proactively identify, recommend and implement service enhancements and value-added solutions that improve client experiences.

Review processes and procedures constantly; discuss with client for workflow optimization when necessary.

Support and lead regional project implementations and operational initiatives across APAC.

Drives standardization (in documentation and processes) across the APAC sites, ensuring consistency, efficiency, and best practice sharing.

Manage and coordinate external vendors and business partners to ensure service quality and compliance.

Qualifications:

University degree holder or equivalent with 5 years or above experiences in Operation Management within a banking, financial services, or professional corporate environment.

Experiences in mailroom management, corporate services, or workplace solution is a plus.

Effectivecommunication skills in both written and spoken English and Chinese.

Excellent stakeholder management skills with the ability to engage and influence individuals at all levels of the organization

Flexible and hands‑on, with the willingness to support frontline operational activities, including reception coverage when required.

Customer‑oriented with strong analytical and problem‑solving skills.

Result‑oriented performer with the motivation and skill to drive the success.

Proven leadership and change management skills.

Discover how our dedicated team at SPS makes an impact, please visit www.spsglobal.com.

SPS is a leading technology-driven business transformation company. With our innovative Enterprise Workplace Solutions, we empower org to adopt hybrid work concepts to enhance productivity and flexibility. Our Technology Business Solutions bring together cutting-edge technology, deep vertical process expertise, and a diverse global workforce to support clients in their digital transformation journey and efficiently tackle our most complex challenges.

Headquartered in Zurich, Switzerland, SPS operates in more than 20 countries and focuses on clients in banking, insurance and health. SPS has more than 8,500 employees and is recognized with a world-class NPS by its global client base.

SPS is a leading technology-driven business transformation company. With our innovative Enterprise Workplace Solutions, we empower org to adopt hybrid work concepts to enhance productivity and flexibility. Our Technology Business Solutions bring together cutting-edge technology, deep vertical process expertise, and a diverse global workforce to support clients in their digital transformation journey and efficiently tackle our most complex challenges.

Headquartered in Zurich, Switzerland, SPS operates in more than 20 countries and focuses on clients in banking, insurance and health. SPS has more than 8,500 employees and is recognized with a world-class NPS by its global client base.