Front Desk & VIP Guest Experience Specialist

SPS UK&I Limited; Hong Kong; In loco; HKD 201.000 - 268.000; Tempo pieno

Descrizione del lavoro

SPS UK&I Limited is seeking a friendly front-of-house host in Hong Kong to welcome clients, assist events, and maintain a welcoming Premier Banking environment. You will inspect rooms, manage bookings, greet VIPs, coordinate refreshments, and support branch activities with professionalism.

The ideal candidate has at least 1 year in banking, hospitality or customer service, with good English and Chinese and a pleasant, organized demeanor.

Competenze

• High Diploma holder or above with at least 1 year relevant experience in banking, property management, hospitality or customer service.
• Basic knowledge in Microsoft Office applications (Outlook, Word).
• Familiarity with phone systems and office equipment (printer, fax machines).
• Business proficiency in both spoken and written English and Chinese; Mandarin is an advantage.

Mansioni

• Inspect meeting rooms before and after operating hours to ensure cleanliness and proper functioning of all equipment.
• Manage meeting room bookings, including reservations, scheduling, and coordination for visitors and internal staff.
• Welcome VIPs and visitors, direct them to meeting rooms or relevant staff.
• Handle refreshment services by taking orders, preparing drinks/snacks, and coordinating with the bar for food and beverage delivery.
• Support branch events and activities, including serving welcome drinks and managing guest flow.
• Monitor front-of-house facilities (e.g. coffee machines, water dispensers, carpets, plants) and report maintenance or replenishment needs.
• Assist with visitor enquiries and direct them to relevant bank staff when necessary.
• Provide reception support for special and ad-hoc events.
• Perform other duties as assigned by the on-site supervisor.

Conoscenze

Customer service

Hospitality

Communication

Multitasking

Organizational skills

Formazione

Diploma or higher

Strumenti

Microsoft Office

Descrizione del lavoro

SPS UK&I Limited is seeking a friendly front-of-house host in Hong Kong to welcome clients, assist events, and maintain a welcoming Premier Banking environment. You will inspect rooms, manage bookings, greet VIPs, coordinate refreshments, and support branch activities with professionalism.

The ideal candidate has at least 1 year in banking, hospitality or customer service, with good English and Chinese and a pleasant, organized demeanor.