Receptionist

Alpinestars; Hong Kong; On-site; HKD 156,240 - 234,360; Full time

Job summary

Alpinestars is establishing a new Hong Kong entity and seeks a friendly, organized Receptionist to support daily operations. You will be the first point of contact for visitors and staff, handle a range of front-office tasks, and help maintain a professional, welcoming office environment in a dynamic, international setting.

The role emphasizes proactive service, attention to detail, and the ability to work independently in a startup-like setup.

Qualifications

• Diploma or degree in Hospitality, Office Management, or related field.
• 2 to 4 years of experience in a reception or office assistant role.
• Experience in travel coordination and vendor management is a strong advantage.
• Fluent in English and Cantonese; Mandarin is a plus.

Responsibilities

• Greet visitors and direct them to appropriate staff or meeting rooms.
• Answer phones, screen calls, and relay messages promptly and accurately.
• Coordinate travel arrangements and manage vendor communications as needed.
• Maintain a tidy reception area, meeting rooms, and common spaces.
• Handle mail, packages, deliveries, and confidential documents securely.
• Assist in office operations and facilities maintenance to keep things running smoothly.

Job description

Alpinestars is a global leader in high-performance motorsport and action sports apparel, technical footwear, and protective gear. With a passion for innovation and performance, we operate at the intersection of advanced technology and design. We are now establishing a new entity in Hong Kong to support our continued growth in the Asia-Pacific region.

About the Role

We are looking for a friendly and well-organized Receptionist to support the daily operations of our new Hong Kong entity. In this role, you will be the first point of contact at our office while handling a wide range of general office support tasks.

This role is ideal for someone proactive, and detail-oriented, who enjoys keeping an office running smoothly in a dynamic, international environment.

Key Responsibilities

Reception & Front office management

• You will be the first point of contact for visitors, clients, vendors, and employees, creating a professional, welcoming, and positive impression of the organization.
• Assist guests promptly, ensuring all visitors are appropriately directed.
• Maintain a courteous, friendly, and professional demeanor while responding to inquiries in person, over the phone, and through email.
• Ensure the reception area, meeting rooms, and common areas are consistently clean, organized, well-stocked, and presentable, reflecting the company's professional standards.
• Answer, screen, and direct incoming telephone calls efficiently, ensuring messages are accurately delivered to the appropriate personnel.
• Monitor and manage the general reception email inbox.
• Handle incoming and outgoing correspondence, including letters, packages, courier deliveries, and confidential documents, ensuring timely distribution and proper tracking.
• Coordinate communication between visitors, employees, management, service providers, and external stakeholders.
• Maintain visitor logs, contact databases, reception records, and related documentation.
• Monitor pantry supplies and coordinate replenishment to ensure uninterrupted office operations.
• Report maintenance issues, facility concerns, and equipment malfunctions to the appropriate providers or manager and follow up on resolution.
• Assist in ensuring office facilities remain functional and well-maintained for employees and visitors.
• Deliver exceptional customer service by addressing inquiries, concerns, and requests promptly and professionally.

Requirements

• Diploma or degree in Hospitality, Office Management, or related field.
• 2 to 4 years of experience in a reception or office assistant ideally within an international company.
• Experience in travel coordination and vendor management is a strong advantage.
• Fluent in English and Cantonese; Mandarin is a plus.
• Strong organizational skills, attention to detail, and a proactive, service-oriented attitude.
• Comfortable working independently in a startup-like setup.

Why Join Us

• Be part of a renowned global brand with a passion for performance and innovation.
• Opportunity to play a key role in setting up the Hong Kong office and its daily operations.
• Collaborative, international working environment.