Reception & Administrative Coordinator

International Social Service Hong Kong Branch; Hong Kong; On-site; HKD 167,000 - 212,000; Full time

Job summary

International Social Service Hong Kong Branch is seeking a Clerk to join the Central Administration Unit. You will be responsible for front desk reception, greeting guests, handling inquiries, and coordinating daily office tasks to ensure smooth operations in a busy NGO environment.

Responsibilities include managing mail and email, scheduling meetings, light bookkeeping and procurement, updating contact lists, and supporting cross‑unit coordination.

Qualifications

• Completed F.5/HKDSE or above.
• 1–2 years of relevant work experience preferred.
• Good interpersonal and communication skills.
• Proficient verbal and written communication in English and Chinese (Cantonese and Putonghua).
• Proficient in PC skills (e.g. MS Office, Chinese word processing).
• Customer service oriented with a positive work attitude.
• Good organizational and multitasking abilities.
• Ability to work independently and as part of a team.

Responsibilities

• Provide quality customer service at the front desk reception.
• Greet and welcome guests and visitors in a professional manner.
• Manage general phone inquiries: provide basic information to service users, answer, screen, and forward calls, and take clear messages.
• Handle office correspondence, including managing the central registry of incoming/outgoing mail, email, fax, courier services, and deliveries.
• Assist with scheduling tasks, such as updating telephone list, managing meeting room bookings system, and setting up meetings.
• Support office supply management, the procurement process, light bookkeeping, and financial record-keeping.
• Coordinate with various service units for daily support and perform other general clerical and administrative duties as required.

Skills

Customer service orientation

Interpersonal skills

Communication skills

Teamwork

Education

F.5/HKDSE

Tools

MS Office

M365

Job description

International Social Service Hong Kong Branch is seeking a Clerk to join the Central Administration Unit. You will be responsible for front desk reception, greeting guests, handling inquiries, and coordinating daily office tasks to ensure smooth operations in a busy NGO environment.

Responsibilities include managing mail and email, scheduling meetings, light bookkeeping and procurement, updating contact lists, and supporting cross‑unit coordination.