Quality Assurance & Branch Compliance Lead

Shanghai Commercial Bank Ltd; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Job summary

Shanghai Commercial Bank Ltd in Hong Kong is seeking a quality assurance professional to perform regular QA checks on regulated activities, including investment, insurance, and stock trading, and to conduct branch onsite monitoring of banking operations such as account opening and counter services.

The role involves analyzing deficiencies, preparing MIS reports, supporting ad-hoc projects, and providing recommendations to streamline processes.

Qualifications

• Minimum 5 years of banking experience.
• Familiar with regulatory requirements and industry standards on regulated activities.
• ECF-ORM certification preferred, or equivalent.
• Proficient in spoken and written English and Chinese.

Responsibilities

• Perform regular quality assurance checks related to regulated activities (investment, insurance, stock trading, etc).
• Conduct regular branch onsite quality assurance and monitoring field work related to branch banking operations like account opening and pre-defined counter services.
• Investigate and analyze deficiencies and communicate follow-up actions with frontline staff.
• Prepare internal MIS reports and analysis for management review.
• Manage and support ad-hoc projects related to quality control and monitoring functions.
• Assist in providing recommendations to improve or streamline processes.
• Support various ad-hoc projects

Skills

Quality assurance

Regulatory compliance

English

Chinese

Education

Bachelor Degree in Finance, Accounting, Economics, Business Administration, Risk Management or other related disciplines

Job description

Shanghai Commercial Bank Ltd in Hong Kong is seeking a quality assurance professional to perform regular QA checks on regulated activities, including investment, insurance, and stock trading, and to conduct branch onsite monitoring of banking operations such as account opening and counter services.

The role involves analyzing deficiencies, preparing MIS reports, supporting ad-hoc projects, and providing recommendations to streamline processes.