Compliance & QA Assistant — Banking Quality Assurance

Hong Kong Job Consulting; Hong Kong; On-site; HKD 420,000 - 640,000; Full time

Job summary

Hong Kong–based China Bank is seeking an Assistant Compliance & Quality Assurance Manager to help design and implement internal control policies to elevate service quality across branches.

The role requires conducting quality assurance activities, handling client complaints, and coordinating with internal and external parties to ensure timely responses, while promoting best practices in compliance and risk management.

Qualifications

• Degree or above in Business Administration or related disciplines.
• Minimum 3 years of experience in quality assurance and complaint handling in banking industry.
• Demonstrate strong sense of risk and control.
• Excellent interpersonal and communication skills.
• Good command of spoken and written Chinese and English; PC skills including Excel.

Responsibilities

• Assist in designing and implementing policies and internal control mechanism to enhance quality service of branches.
• Coordinate with internal and external parties to manage clients' opinions / complaints and respond in a timely manner.
• Promote quality assurance best practice, organize compliance and quality assurance improvement training and activities to frontline staff.
• Liaise with and monitor performance of outside vendor on mystery shopper programme.
• Undertake any other duties as assigned by the superior.

Skills

Quality assurance

Complaint handling

Risk awareness

Interpersonal skills

Bilingual Chinese/English

Education

Bachelor's degree

Tools

Excel

Chinese Word Processing

Job description

Hong Kong–based China Bank is seeking an Assistant Compliance & Quality Assurance Manager to help design and implement internal control policies to elevate service quality across branches.

The role requires conducting quality assurance activities, handling client complaints, and coordinating with internal and external parties to ensure timely responses, while promoting best practices in compliance and risk management.