Distribution Quality Lead - Compliance & Risk Insights

Chubb Life Insurance Hong Kong Limited; Hong Kong; Vor Ort; HKD 480.000 - 720.000; Vollzeit

Zusammenfassung

Chubb Life Insurance Hong Kong Limited is seeking an Assistant Manager / Manager to establish a robust quality monitoring framework across the agency force, ensuring sales practices comply with regulatory requirements and treat customers fairly. You will identify root causes and collaborate with distribution leaders to drive corrective actions.

Key responsibilities include designing monitoring programs for pre- and post-sales activities, conducting audits, analytics, and producing monthly

Qualifikationen

• Bachelor's degree in Business, Finance, Risk or related field.
• Professional certifications (LOMA, FLMI, CAMS, CRM) preferred.
• 3-5 years in life insurance operations, sales audit, or distribution quality, sales governance, or risk management in life insurance.
• Familiar with life insurance products (term, whole life, UL, ILP) and regulatory requirements.
• Good analytical skills: ability to review case files and identify pattern errors.
• Advanced root cause analysis, predictive risk indicators, and remediation design.

Aufgaben

• Establish and execute a robust quality monitoring framework across the agency force.
• Identify root causes of sales quality issues and partner with distribution leaders to drive corrective actions.
• Design risk-based quality monitoring program for pre- and post-sales activities; conduct thematic reviews and audits based on risk triggers.
• Prepare and present monthly quality dashboards to distribution heads and risk committees with actionable recommendations; escalate breaches to senior management.

Kenntnisse

Quality Assurance

Quality Monitoring

Root Cause Analysis

Training & Coaching

Regulatory Compliance

Ausbildung

Bachelor's degree in Business/Finance/Risk

LOMA/FLMI/CAMS/CRM certifications preferred

Jobbeschreibung

Chubb Life Insurance Hong Kong Limited is seeking an Assistant Manager / Manager to establish a robust quality monitoring framework across the agency force, ensuring sales practices comply with regulatory requirements and treat customers fairly. You will identify root causes and collaborate with distribution leaders to drive corrective actions.

Key responsibilities include designing monitoring programs for pre- and post-sales activities, conducting audits, analytics, and producing monthly