Manager / Assistant Manager - Quality Assurance and Branch Inspection

Shanghai Commercial Bank Ltd; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Job summary

Shanghai Commercial Bank Ltd in Hong Kong is seeking a quality assurance professional to perform regular QA checks on regulated activities, including investment, insurance, and stock trading, and to conduct branch onsite monitoring of banking operations such as account opening and counter services.

The role involves analyzing deficiencies, preparing MIS reports, supporting ad-hoc projects, and providing recommendations to streamline processes.

Qualifications

• Minimum 5 years of banking experience.
• Familiar with regulatory requirements and industry standards on regulated activities.
• ECF-ORM certification preferred, or equivalent.
• Proficient in spoken and written English and Chinese.

Responsibilities

• Perform regular quality assurance checks related to regulated activities (investment, insurance, stock trading, etc).
• Conduct regular branch onsite quality assurance and monitoring field work related to branch banking operations like account opening and pre-defined counter services.
• Investigate and analyze deficiencies and communicate follow-up actions with frontline staff.
• Prepare internal MIS reports and analysis for management review.
• Manage and support ad-hoc projects related to quality control and monitoring functions.
• Assist in providing recommendations to improve or streamline processes.
• Support various ad-hoc projects

Skills

Quality assurance

Regulatory compliance

English

Chinese

Education

Bachelor Degree in Finance, Accounting, Economics, Business Administration, Risk Management or other related disciplines

Job description

Responsibilities:

• Perform regular quality assurance checking related to regulated activities (including but not limited to investment, insurance, stock trading, etc)
• Perform regular branch onsite quality assurance and monitoring field work in relation to branch banking operations like account opening process and pre-defined counter services operations
• Investigate and analyze the deficiencies found and make detailed and timely communication and follow-up actions with frontline staff.
• Prepare internal reports with related MIS information and analysis for management review
• Manage and support ad-hoc projects related to the quality control and monitoring functions
• Assist in providing recommendation to improve and / or streamline process
• Support various ad-hoc projects

Requirements:

• Bachelor Degree in Finance, Accounting, Economics, Business Administration, Risk Management or other related disciplines
• ECF-ORM (core / professional) certification preferred, or equivalent
• Minimum 5 years of relevant experience in the banking industry
• Familiar with regulatory requirements and industry standards on regulated activities
• Good team player with sound analytical, planning and interpersonal skills
• Good command of spoken and written English and Chinese

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## More Job Information

Job Function

• 銀行 · 金融服務 - 一般 · 其他

Location

• 觀塘

Location

• 觀塘區

Employment Term

• 全職

Education

• 學士