Public Service Advisor — Four-Day, Hourly Rated

Civil Service Bureau; Hong Kong; On-site; HKD 127,000 - 135,000; Part time

Job summary

Civil Service Bureau is seeking a Customer Service Officer (Four-day Hourly Rated) in Hong Kong. The role involves handling public enquiries and complaints via phone and email, with seven-hour daily shifts across four days, including weekends and public holidays.

Training is provided before transitioning to the after‑training hourly rate. The position requires HKDSEE or HKCEE qualifications, fluency in English and Cantonese, and familiarity with PC applications including Chinese typing.

Qualifications

• HKDSEE Level 2+ in five subjects including Chinese and English or equivalent.
• Fluent in English and Cantonese; Putonghua is an advantage.
• Familiar with PC applications, including Chinese typing.

Responsibilities

• Handle enquiries and complaints from the public via phone and email.
• Manage calls and external inquiries from diverse groups daily.
• Undergo comprehensive on‑the‑job training and be deployable to 1823 offices.

Skills

English fluency

Cantonese fluency

Putonghua (adv)

PC操作/Chinese typing

Education

HKDSEE Level 2+ incl. Chinese & English

HKCEE Level 2/Grade E or above incl. Chinese & English

Job description

Civil Service Bureau is seeking a Customer Service Officer (Four-day Hourly Rated) in Hong Kong. The role involves handling public enquiries and complaints via phone and email, with seven-hour daily shifts across four days, including weekends and public holidays.

Training is provided before transitioning to the after‑training hourly rate. The position requires HKDSEE or HKCEE qualifications, fluency in English and Cantonese, and familiarity with PC applications including Chinese typing.