Customer Service Officer (Four-day Hourly Rated)

公務員事務局; Hong Kong; Sur place; HKD 127 000 - 135 000; Temps partiel

Résumé du poste

Civil Service Bureau is seeking a Customer Service Officer (Four-day Hourly Rated) in Hong Kong. The role involves handling public enquiries and complaints via phone and email, with seven-hour daily shifts across four days, including weekends and public holidays.

Training is provided before transitioning to the after‑training hourly rate. The position requires HKDSEE or HKCEE qualifications, fluency in English and Cantonese, and familiarity with PC applications including Chinese typing.

Qualifications

• HKDSEE Level 2+ in five subjects including Chinese and English or equivalent.
• Fluent in English and Cantonese; Putonghua is an advantage.
• Familiar with PC applications, including Chinese typing.

Responsabilités

• Handle enquiries and complaints from the public via phone and email.
• Manage calls and external inquiries from diverse groups daily.
• Undergo comprehensive on‑the‑job training and be deployable to 1823 offices.

Connaissances

English fluency

Cantonese fluency

Putonghua (adv)

PC操作/Chinese typing

Formation

HKDSEE Level 2+ incl. Chinese & English

HKCEE Level 2/Grade E or above incl. Chinese & English

Description du poste

Job Title: Customer Service Officer (Four-day Hourly Rated)

Salary: Under Training - $92 per hour; After training - $98 per hour.

Entry Requirements:

Candidates should -
(a) have attained Level 2 or equivalent or above in five subjects including Chinese Language and English Language in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) (Note 1), or equivalent; or Level 2 / Grade E or above in five subjects including Chinese Language and English Language in the Hong Kong Certificate of Education Examination (HKCEE) (Note 2), or equivalent; and
(b) be fluent in English and Cantonese, fluency in Putonghua is an advantage; and
(c) be familiar with PC applications, including Chinese typing skill.
Preference will be given to candidates with working experience in customer service.
Continuous employment will be given to those who pass the post-training assessments.

Note: (1) “Attained with Distinction” in Applied Learning subjects (subject to a maximum of two Applied Learning subjects), and Grade C in Other Language subjects in the HKDSEE are accepted as equivalent to Level 3 in the New Senior Secondary subjects in the HKDSEE. “Attained” in Applied Learning subjects (subject to a maximum of two Applied Learning subjects), and Grade E in Other Language subjects in the HKDSEE are accepted as equivalent to Level 2 in the New Senior Secondary subjects in the HKDSEE.
(2) ‘Grade C’ and ‘Grade E’ in Chinese Language and English Language (Syllabus B) in the HKCEE before 2007 are accepted administratively as comparable to ‘Level 3’ and ‘Level 2’ respectively in Chinese Language and English Language in the 2007 HKCEE and henceforth.

Duties:

1823 would like to invite you to join our professional customer service team! If you have the passion to serve the society, respond eloquently in any situations, are articulate and enjoy communicating with people, please don't miss the chance to join us! Being different from other customer service centres, 1823 will provide you with sufficient opportunities to get familiar with the organizational structure and functions of the government as well as specialist knowledge related to different government departments. Comprehensive on-the-job training will be provided to you. Working with 1823 will enable you to acquire customer service skills, enhance your ability to communicate effectively and broaden your horizon.
A Customer Service Officer (Four-day Hourly Rated) is required to handle enquiries and complaints from the public through phone, email, etc. He/She manages calls and enquiries from all walks of life every day. This is surely a unique and challenging work experience! The post-holder is required to work seven hours per day between 8:00 a.m. and 10:00 p.m. on Saturdays, Sundays, Mondays and Tuesdays (including public holidays). The post is required to work as scheduled in the event of inclement weather such as during typhoons and black rainstorms. Successful candidates are required to assume duty at short notice and are subject to deployment to the 1823 offices in Yau Ma Tei or Cheung Sha Wan.
For more information, please visit our website at www.1823.gov.hk. If you would like to understand more about the work of a Customer Service Officer, please view our videos at https://www.1823.gov.hk/en/recruitment/customer-service-officer.

Terms of Appointment:

Successful candidates will be appointed on non-civil service contract terms for a period of six months.

Fringe Benefits:

Rest days, statutory holidays (or substituted holidays), annual leave, maternity/ paternity leave and sickness allowance, where appropriate, will be granted in line with the provisions in the Employment Ordinance.

General Notes:

(a) Candidates must be permanent residents of the Hong Kong Special Administrative Region at the time of appointment unless specified otherwise.
(b) As an Equal Opportunities Employer, the Government is committed to eliminating discrimination in employment. The vacancy advertised is open to all applicants meeting the basic entry requirement irrespective of their disability, sex, marital status, pregnancy, age, family status, sexual orientation and race.
(c) Non-civil service vacancies are not posts on the civil service establishment. Candidates appointed are not on civil service terms of appointment and conditions of service. Candidates appointed are not civil servants and will not be eligible for posting, promotion or transfer to any posts in the Civil Service.
(d) The entry pay, terms of appointment and conditions of service to be offered are subject to the provisions prevailing at the time the offer of appointment is made.
(e) Where a large number of candidates meet the specified entry requirements, the recruiting department may devise shortlisting criteria to select the better qualified candidates for further processing. In these circumstances, only shortlisted candidates will be invited to attend recruitment examination and/or interview.
(f) It is Government policy to place people with a disability in appropriate jobs wherever possible. If a disabled candidate meets the entry requirements, he/she will be invited to attend the selection interview/written examination without being subject to any further shortlisting criteria. Applicants who have declared disabilities found suitable for appointment may be given an appropriate degree of preference over other applicants whose suitability for appointment is considered comparable to that of the former. The Government policy and other related measures on employment of persons with disabilities are set out in the booklet “Employ People Based on Their Abilities – Application for Government Jobs by Persons with Disabilities” which is available for reference on the Civil Service Bureau's website at http://www.csb.gov.hk under “Administration of the Civil Service – Appointments”.
(g) Holders of academic qualifications other than those obtained from Hong Kong institutions/Hong Kong Examinations and Assessment Authority may also apply but their qualifications will be subject to assessments on equivalence with the required entry qualifications.
(h) If candidates fail to provide all information requested in the recruitment advertisement, their applications will not be considered.
(i) As invitations or notifications may be sent to applicants by e-mails, applicants should provide a valid e-mail address in their application forms. Applicants are responsible for checking their e-mails to ensure that invitation or notification will be duly received.
(j) Towards the application deadline, our on-line system would likely be overloaded due to large volume of applications. To ensure timely completion of your on-line application, it is advisable to submit the application as early as possible.

Contact Address:

Administration & Support Section, 1823, Digital Policy Office, 13/F, Treasury Building, 3 Tonkin Street West, Cheung Sha Wan, Kowloon.