Customer Service Officer (Mon - Sun shift, Gov. call center)

TSS; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

TSS in Hong Kong is recruiting a Customer Service Officer to handle public enquiries and complaints on a shift basis, including weekends. You will input detailed customer information into our system and route issues to the correct government sections for timely follow up.

Required HKDSE/HKCEE and at least 1 year in customer service; strong Chinese/English typing and basic computer skills. Cantonese and English fluency with Putonghua knowledge are essential.

Qualifications

• 5 subjects passed in HKDSE/HKCEE or equivalent is a MUST.
• At least 1 year working experience in customer service is preferred, including call center.
• Good Chinese and English typing skills and basic computer knowledge.
• Able to speak fluent Cantonese and English; Putonghua knowledge is necessary.

Responsibilities

• Handle enquiries and complaints from the public.
• Record or input full particulars of customer contacts, enquiries, applications and complaints into the computer.
• Refer received enquiries and complaints to the responsible Government sections for follow up.
• Prepare written operational and monitoring reports if instructed by the Government.

Skills

Customer service

Chinese/English typing

Cantonese fluency

Putonghua knowledge

Education

HKDSE/HKCEE

Job description

Customer Service Officer (Mon - Sun shift, Gov. call center)

Handling enquires and complains from public

Record or input into computer full particulars of customer contacts, enquiries,
applications and complaints

To refer the received enquiries and complaints to the responsible sections and divisions in
the Government as appropriate for follow up actions and obtain and advise the concerned
enquirers/applications/complainants of the updated information about the processing of
the enquiries/applications/complaints

Prepare written operational and monitoring reports if instructed by the Government

Job Requirement:

5 subjects passed in HKDSE/ HKCEE or equivalent is a MUST

At least 1 year working experience on customer service is preferred, which included call center is advantaged

Shall have good Chinese and English typing skills and basic computer knowledge

Able to speak fluent Cantonese and English. Knowledge of Putonghua is necessary