CS Officer (Virtual Banking)

HKT Teleservices International; Hong Kong; On-site; HKD 134,000 - 201,000; Full time

Job summary

HKT Teleservices International is seeking a Customer Service Representative in Quarry Bay, Hong Kong. You will handle inquiries via phone, email, and live chat, maintaining strong relationships and high service standards to ensure customer satisfaction.

A background in call centres or related banking support is an advantage, with shift duty required. Proficiency in English and Mandarin is essential for service across channels.

Qualifications

• Degree holder or five subjects passed in HKCEE/HKAL/HKDSE.
• Call centre background is an advantage.
• Good command of English and Mandarin.
• Shift duty is required.

Responsibilities

• Handle customer enquiries in a professional manner via phone, email and live chat.
• Maintain good relationship with customers.
• Maintain high-level service standards.
• Welcome call centre background, hotline officer, general banking officer, teller and phone banking officer.

Skills

English

Mandarin

Shift work

Education

Degree or HKCEE/HKAL/HKDSE five subjects

Job description

HKT Teleservices, a subsidiary of PCCW Limited and an operating entity since 1998, is a renowned leader in the business process outsourcing (BPO) industry. Our expertise encompasses a comprehensive range of voice and non-voice customer experience solutions, earning us prestigious accolades.

With a global presence, we operate 24-hour, multi-channel customer care centers in Hong Kong and Mainland China, including Guangzhou, Shanghai, Beijing, Chongqing, Yongchuan, and Xian. Our expansive network allows us to cater to clients worldwide, delivering exceptional services and support.

At HKT Teleservices, we specialize in providing innovative digital customer experience (CX) solutions. Leveraging cutting-edge technology and a highly skilled workforce, we offer support in multiple languages, covering over half of the world's population.

With our unwavering commitment to excellence, we strive to transform customer interactions, exceed expectations, and drive business growth for our esteemed clients. Partner with us to unleash the full potential of your customer experience strategy and gain a competitive edge in today's dynamic marketplace.

Website: https://www.hktteleservices.com/

Responsibilities

• Handle customer enquiries in a professional manner via phone, email and live chat
• Maintain good relationship with with customer
• Maintain high-level service standards
• Welcome call centre background, hotline officer, general banking officer, teller and phone banking officer

Requirements

• Degree Holder OR Passed in 5 subjects in HKCEE/HKAL/HKDSE Holde
• Call centre background, hotline officer is an advantage
• Passed in HKSI Paper 1, 7 and 8 is an advantage
• Good command in English and Mandarin
• Shift Duty

Working Location: Quarry Bay

What can I earn as a Customer Service Representative