Assistant Member Services Officer

YMCA of Hong Kong; Kowloon; On-site; HKD 133,920 - 167,400; Part time

Job summary

The YMCA of Hong Kong is seeking an Assistant Member Services Officer to maintain member relations and ensure customer satisfaction. This entry-level position requires good communication skills in English, Cantonese, and Mandarin, and proficiency in Microsoft Office. Duties include organizing membership activities and handling inquiries. Fresh graduates are welcome to apply.

Qualifications

• Association Degree/Higher Diploma or above in any discipline.
• 1 year of customer service experience preferred.
• Fresh graduates are welcome.

Responsibilities

• Maintain positive relationships with members, address inquiries.
• Coordinate with departments to ensure high customer satisfaction.
• Organize monthly membership activities and promote member communications.

Skills

Good communication in spoken English

Good communication in Cantonese

Good communication in Mandarin

Proficiency in Microsoft Office

Chinese typing

Strong team player

Proactive

Ability to work independently

Willingness to work on shifts

Education

Association Degree/Higher Diploma in any discipline

Job description

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• Maintain positive relationships with members, promptly address inquiries, and effectively handle complaints.
• Ensure smooth operations and high customer satisfaction by coordinating with various departments.
• Assist with departmental administrative tasks, organize monthly membership activities, and prepare member communications and promotional plans.
• Perform additional duties as assigned by the supervisor.
  
  

Customer Services

Assistant Member Services Officer

Responsibilities

• Maintain positive relationships with members, promptly address inquiries, and effectively handle complaints.
• Ensure smooth operations and high customer satisfaction by coordinating with various departments.
• Assist with departmental administrative tasks, organize monthly membership activities, and prepare member communications and promotional plans.
• Perform additional duties as assigned by the supervisor.
  
  

Requirements

• Association Degree/Higher Diploma or above in any discipline;
• Good communication in spoken English, Cantonese & Mandarin;
• Proficiency in Microsoft Office and Chinese typing.
• Strong team player, willing to learn, proactive, able to work independently.
• Willingness to work on shifts.
• 1 year of customer service experience is preferred.
• Fresh graduates are welcome.
• Immediately available is highly preferred.
  
  

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How to apply?

Interested parties please complete a Job Application Form and send it together with your resume stating the expected salary and earliest availability either by fax, email or mail to Human Resources Department, YMCA of Hong Kong, 41 Salisbury Road, Tsim Sha Tsui, Kowloon.

All personal data provided by applicants will be treated in strictest confidence and used for recruitment purpose only.

• Full-time Application Form
• Part-time Application Form
  
  

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