Property Officer I

jll; Hong Kong; On-site; HKD 300,000 - 420,000; Full time

Job summary

JLL is seeking a Property Officer to provide frontline operational and administrative support for residential property management in Hong Kong. You will ensure daily activities align with resident satisfaction, property standards, safety protocols, and company policies.

The role involves on‑site work at residential properties, coordinating vendor services, handling resident inquiries, and supporting procurement and reporting tasks. Weekend and on‑call duties may be required.

Qualifications

• High school diploma required; associate degree in property management, business, or related field is a plus.
• 2–5 years of experience in residential property management or facilities management.
• Proficiency in Microsoft Office and familiarity with property management applications.
• Strong interpersonal and communication skills with a resident‑focused attitude.
• Organized, detail‑oriented, and able to manage multiple tasks efficiently.
• Valid driver’s license and reliable transportation may be required for multi‑site portfolios.

Responsibilities

• Conduct routine interior and exterior inspections of residential units, common areas, and grounds.
• Coordinate and oversee vendor services such as plumbing, electrical repairs, pest control, landscaping, and cleaning.
• Respond promptly to resident service requests and emergencies, ensuring timely follow‑up and resolution.
• Monitor compliance with community rules, local housing regulations, and safety codes.
• Maintain logs and update work orders in property management systems.
• Serve as a point of contact for residents and escalate complex issues as needed.
• Assist with basic administrative duties, including tendering, procurement, and reporting.

Skills

Property management

Facilities management

Vendor coordination

Resident relations

Communication

Education

High school diploma

Associate degree in related field

Tools

Microsoft Office

Property management software

Job description

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Property Officer provides frontline operational and administrative support for the management of residential properties. Working under the direction of a Technical Manager or Senior Officer, this role ensures that day-to-day activities align with resident satisfaction, property standards, safety protocols, and company policies.

Key Responsibilities

• Conduct routine interior and exterior inspections of residential units, common areas, and grounds to identify maintenance needs, safety hazards, or lease violations.
• Coordinate and oversee vendor services such as plumbing, electrical repairs, pest control, landscaping, and cleaning in vacant or occupied units.
• Respond promptly to resident service requests and emergencies (e.g., water leaks, lockouts, HVAC issues), ensuring timely follow-up and resolution.
• Monitor compliance with community rules, local housing regulations, statutory regulations and safety codes (e.g., fire extinguisher checks, smoke detector testing).
• Maintain logs and update work orders in property management applications.
• Serve as a point of contact for residents, addressing inquiries professionally and escalating complex issues as needed.
• Assist with basic administrative duties, including tendering, procurement, and preparing reports.

Qualifications

• High school diploma or equivalent; associate degree in property management, business, or a related field is a plus.
• 2 - 5 years of experience in residential property management or facilities management.
• Proficiency in Microsoft Office and familiarity with property management applications.
• Strong interpersonal and communication skills with a resident-focused attitude.
• Organized, detail-oriented, and able to manage multiple tasks efficiently.
• Valid driver’s license and reliable transportation may be required for multi-site portfolios.

Work Environment

• Primarily on-site at residential properties with frequent walking for inspection and coordination with vendors.
• Required to work on weekends, public holidays and evening, or on-call availability for emergency response.

Location

On-site –Hong Kong, SAR, China

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyse your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

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