Assistant Online Banking Centre Manager (Outbound Telephone) (Ref no: AOBCMOT-AL)

Nanyang Commercial Bank Ltd.; Hong Kong; On-site; HKD 420,000 - 640,000; Full time

Job summary

Nanyang Commercial Bank Ltd. in Hong Kong invites talented professionals to join our team as a remote banking systems manager.

You will lead the intelligent transformation of our remote banking and customer service centers, leveraging fintech and related technologies to enhance operations and customer experience. The role requires a bachelor’s degree and experience with remote banking or call center systems; you will manage requirements, drive implementations, and provide training and support

Qualifications

• Bachelor’s degree or above in Computer Science, Business Administration, or related fields.
• Experience in remote online banking center or call center systems preferred.
• Ability to craft prototypes and Product Requirements Documents.
• Strong project management and communication skills, with a goal-driven approach.
• Proficiency in English and Cantonese, both written and spoken.

Responsibilities

• Lead transformation of remote banking centers using fintech to improve operations.
• Define and manage requirements for remote banking/customer service systems.
• Oversee initiation and deployment of remote service systems.
• Coordinate training and support for system functionality.
• Iterate and optimize systems to enhance user experience and reduce costs.

Skills

Project management

Stakeholder communication

Requirements engineering

Analytical thinking

Education

Bachelor’s degree or above in related fields

Job description

Accumulating over 70 years experience on our solid foundation in Hong Kong and Greater China, we succeed and create our brilliant story throughout the region. As the first foreign bank branch in Mainland, we grasp the opportunity to grow along with the economic reforms. With our well-versed China business intelligence, we continue to expand our network proactively but prudently.

Inheriting our “People Focus” tradition, we strongly believe in the philosophy of talent investment. Here, we respect your career development with enormous support and room for inspiration. If you are ready to go for great, join us today. You can shine with your own glorious story.

Your talent is our treasure, come to explore your potential with us.

Job Responsibilities

• Lead the intelligent transformation of remote banking/customer service centers, empowering business operations through financial technology and other means;


• Manage requirements for remote banking/customer service systems, identifying business pain points and converting them into business requirements;


• Oversee the initiation, promotion, and implementation of remote banking/customer service systems, ensuring successful project EXECUTION and deployment;


• Manage training and support related to system functionality for remote banking/customer service centers, providing comprehensive support and training for system functionalities;


• Continuously iterate and optimize remote banking/customer service systems, enhancing user experience, improving efficiency, and reducing costs.

Job Requirements

• Bachelor’s degree or above in related disciplines (e.g., Computer Science, Business Administration, or related fields);


• Preference given to candidates with experience in implementing remote online banking center/contact center/call center systems;


• Ability to create and input requirement prototypes and Product Requirements Documents;


• Excellent project management, internal and external communication, and resource integration capabilities, with a strong goal-driven approach;


• Strong ability to handle pressure, quick learning skills, and logical reasoning and expression abilities;


• Proficiency in both written and spoken English and Cantonese.

We are an Equal Opportunities Employer. Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful and their data will be destroyed within 24 months of receipt.