Online Banking Center Manager (Project Management) (Ref no: OBCMPM-AL)

Nanyang Commercial Bank Ltd.; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Nanyang Commercial Bank Ltd. is seeking a capable leader to spearhead intelligent transformation of our remote banking and customer service platforms. You will oversee requirements, develop PRDs, and drive end-to-end project lifecycles for scalable digital solutions.

Ideal candidates will have a background in IT/Banking with strong stakeholder communication across departments and fluency in English, Chinese, and Putonghua. Collaborative teamwork and high adaptability are essential for success.

Qualifications

• Bachelor’s degree or above in Computer Science, Business Administration, or related fields.
• Minimum 3 years of experience in remote banking/contact center system implementation.
• Strong ability to create requirement prototypes and PRDs.
• Excellent cross-departmental communication and stakeholder management skills.
• Proficiency in English, Chinese, and Putonghua (spoken and written).

Responsibilities

• Spearhead the digital and AI-driven transformation of remote banking/customer service centers.
• Identify business pain points, translate them into system requirements, and oversee end-to-end project lifecycle for remote systems.
• Design and deliver training programs for system functionalities and ongoing technical support.
• Drive iterative improvements to systems focusing on efficiency, cost reduction, and scalability.

Skills

Cross-functional collaboration

Stakeholder management

Communication

Education

Bachelor's degree

Job description

Accumulating over 70 years experience on our solid foundation in Hong Kong and Greater China, we succeed and create our brilliant story throughout the region. As the first foreign bank branch in Mainland, we grasp the opportunity to grow along with the economic reforms. With our well-versed China business intelligence, we continue to expand our network proactively but prudently.

Inheriting our “People Focus” tradition, we strongly believe in the philosophy of talent investment. Here, we respect your career development with enormous support and room for inspiration. If you are ready to go for great, join us today. You can shine with your own glorious story.

Your talent is our treasure, come to explore your potential with us.

Job Responsibilities

• Intelligent Transformation Leadership: Spearhead the digital and AI-driven transformation of remote banking/customer service centers, leveraging financial technology to optimize operational efficiency and user experience;


• System Requirements & Project Execution: Identify business pain points, translate them into system requirements, and oversee end-to-end project lifecycle (initiation, development, and deployment) for remote banking/customer service systems;


• Training & System Support: Design and deliver training programs for system functionalities, ensuring seamless adoption and ongoing technical support for remote banking/customer service teams;


• Continuous Optimization & Innovation: Drive iterative improvements to systems through user feedback and data analysis, focusing on enhanced efficiency, cost reduction, and scalability.

Job Requirements

• Bachelor’s degree or above in Computer Science, Business Administration, or related fields;


• Minimum 3 years of experience in remote banking/contact center system implementation;


• Strong ability to create requirement prototypes and Product Requirements Documents (PRDs). Demonstrated success in managing cross-functional projects with clear goal alignment and resource coordination;


• Excellent cross-departmental communication and stakeholder management skills;


• Proficiency in resource integration and driving results under tight deadlines;


• Personal Attributes: High tolerance for pressure and quick learning agility in dynamic environments;


• Strong logical reasoning and verbal/written expression capabilities;


• Proficiency in both written and spoken English, Chinese, and Putonghua.

We are an Equal Opportunities Employer. Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful and their data will be destroyed within 24 months of receipt.