Process Manager, Retail Data Foundation

The Dairy Farm Company, Limited 牛奶有限公司; Hong Kong; On-site; HKD 700,000 - 1,000,000; Full time

Job summary

The Dairy Farm Company, Limited 牛奶有限公司 invites a Process Analyst/Manager, Retail Data Foundation, to standardize operating models for ERP-driven processes across HK Food, H&B and 7E banners. You will guide cross-functional teams to design and manage future processes that support our Customer First, People Led and Shareholder Driven strategy in both physical and online channels.

With 3-5 years in retail processes, you will map current and to-be flows, partner with implementation teams on data

Qualifications

• 3-5 years of experience in retail processes such as commercial management of category, supplier/procurement, merchandising, promotion/loyalty program, rebate, inventory cost.
• Experience with ERP system implementation is highly preferred.
• Excellent communication and interpersonal skills, with an ability to effectively collaborate with cross-functional teams and stakeholders.

Responsibilities

• Map and standardize retail processes across banners (HK Food, H&B, 7E).
• Define to-be process flows with implementation partners.
• Achieve consensus on process integration topics with process teams.
• Support design delivery, testing, UAT, data migration and end-user training.
• Assist IUT & SIT testing execution and data conversion decisions.
• Lead change management and user training for the new ERP system.

Skills

Retail processes

Communication skills

Cross-functional collaboration

English proficiency

Mandarin

Cantonese

Education

Bachelor's degree in business administration or IT or related field

Tools

ERP systems

Job description

As the Process Analyst/Manager, Retail Data Foundation for Retail Transformation, you will play a crucial role in standardizing operating model for ERP driven processes in the retail environment. You will guide teams across HK Food, H&B, and 7E in developing and managing the future process and design across banners that enhance our Customer First, People Led and Shareholder Driven strategy, for both physical and online markets. By leveraging your expertise, you will ensure that our strategies align with business goals, programme goals and deliver exceptional value to our customers.

The role will be a 3-years contract position

The challenge is to:

Support on overall process mapping design and business alignment

Work with implementation partners to define the to-be process flow diagrams

Work with other Process teams to achieve consensus on process integration topics

Support Functional teams to deliver the design and identify the required testing of the to-be processes

Support IUT & SIT testing execution

Provide help and guidance to end user on data conversion decisions

Support user training and change management

Participate in UAT and data migration and train other end users on new system

Do you have experience with Retail Processes dominantly towards Retail Data Management?

3-5 years of experience in retail processes such as commercial management of category, supplier/procurement, merchandising, promotion/loyalty program, rebate, inventory cost.

Experience with food business, health and beauty or convenience store commercial and marketing functions are an advantage.

Experience in process harmonization or ERP system implementation is highly preferred.

Excellent communication and interpersonal skills, with an ability to effectively collaborate with cross-functional teams and stakeholders.

Good attention to detail with excellent organizational and time management skills.

Excellent spoken and written communication in English, Mandarin, and Cantonese.

Bachelor's degree in business administration, IT, or a related field.

DFI Retail Group is a leading Asian retailer, driven by its purpose to "Sustainably Serve Asia for Generations with Everyday Moments".

At 30 Jun 2025, the Group and its associates operated over 7,500 outlets and employed over 83,000 people. The Group had total annual revenue in 2024 exceeding US$24.9 billion.

The Group is dedicated to delivering quality, value and service to Asian consumers through a compelling retail experience, supported by an extensive store network and highly efficient supply chains. The Group, including its associates, operates a portfolio of well-known brands across five key divisions: health and beauty, convenience, food, home furnishings, and restaurants.

The Group’s parent company, DFI Retail Group Holdings Limited, is incorporated in Bermuda and has a primary listing in the equity shares (transition) category of the London Stock Exchange, with secondary listings in Bermuda and Singapore. The Group’s businesses are managed from Hong Kong. DFI Retail Group is a member of the Jardine Matheson Group.

DFI Retail Groupis responsible forensuring that all personal information collected from each Candidate presented to DFI Retail Group is used for recruitment purposes only and the data collection process isin accordance withall applicable laws and compliant with the Code of Practice on Human Resource Management.

To find out more about Our Businesses and Our People, please visit our website https://www.dfiretailgroup.com