Business Solutions Lead

The Dairy Farm Company, Limited 牛奶有限公司; Hong Kong; On-site; HKD 1,800,000 - 2,400,000; Full time

Job summary

The Dairy Farm Company, Limited seeks a data-driven technology leader to serve as the strategic business partner for its Health & Beauty division. You will bridge technology, digital and business goals by designing customer-centric solutions and managing high-impact projects that elevate customer propositions.

This role combines strategic advisory, solution stewardship and daily operational leadership. You will drive end-to-end tech initiatives, govern budgets, measure outcomes, and scale

Qualifications

• 10+ years in tech roles with 3+ years in retail, including solution design, project management, business partnership roles.
• Demonstrated experience leading 3+ large-scale tech transformations with measurable revenue/efficiency gains.
• Business Acumen: mastery of marketing/sales funnels, P&L levers, and ROI modeling.
• Domain Fluency: Retail, Health & Beauty, Customer Touchpoints.
• Influence: align MDs and format CEO on strategy, trade-offs and investment decisions.
• Technology: familiarity with platform management, AI, MACH architecture, integration design, and agile experimentation frameworks.

Responsibilities

• Partner with Health & Beauty business leaders to co-create technology roadmaps tied to outcomes.
• Proactively identify gaps in capabilities, data, or processes and design solutions that unlock growth.
• Translate H&B goals into technical requirements with clear analytics measurement frameworks.
• Advise executives on tech investments, risks, and opportunities to drive market differentiation.
• Co-create end-to-end H&B tech solutions with business leaders, digital product managers, and tech COEs.
• Lead vendor selection/RFP with focus on future-proof capabilities.
• Develop business cases for new investments, including cost-benefit analysis and adoption strategies.
• Lead and manage complex tech initiatives from concept to launch using Agile/Scrum leading cross-functional squads.
• Govern budgets, timelines, and risk mitigation.
• Report progress to executives with clear links to business impact.
• Champion innovation: Pilot emerging tech, build proofs-of-concept, and scale successes.

Skills

Technology leadership

Strategic advisory

Solution design

Project management

Agile/Scrum

Vendor management

Business partnership

Data-driven

Tools

ERP

POS systems

Digital Commerce platforms

Marketing Technology

Job description

We seek a data-driven technology leader to serve as the strategic business partner for our Health & Beauty division, combining strategic advisory, solution design, and daily operational stewardship. You’ll bridge technology, digital, and business goals by designing customer-centric solutions, managing high-impact projects, and pioneering innovations that elevate customer propositions. This role demands equal parts strategic advisor, project leader, and internal entrepreneur—all focused-on scaling H&B experiences through technology.

Is this your next challenge in IT Strategic Partnering?

Strategic Business Partnership

Partner with Health & Beauty business leaders to co-create technology roadmaps tied to outcomes.

Proactively identify gaps in capabilities, data, or processes and design solutions that unlock growth

Translate H&B goals into technical requirements with clear analytics measurement frameworks

Advise executives on tech investments, risks, and opportunities to drive market differentiation.

Solution Stewardship

Co-create end-to-end H&B tech solutions with business leaders, digital product managers, and tech COEs

Lead vendor selection/RFP with focus on future-proof capabilities

Develop business cases for new investments, including cost-benefit analysis and adoption strategies

Lead and manage complex tech initiatives from concept to launch using Agile/Scrum leading cross-functional squads

Work with the business format to define success metrics to guide intended outcome and operational efficiency

Govern budgets, timelines, and risk mitigation

Report progress to executives with clear links to business impact

Champion innovation: Pilot emerging tech (hyper-personalization), build proofs-of-concept, and scale successes

Drive value extraction of tech assets

Foster a culture of innovation via partnerships with educational institutions, startups, and internal incubators

Do you have experience as a Business Solutions Lead?

10+ years in tech roles with 3+ years in retail, including solution design, project management, business partnership roles

Demonstrated experience on leading 3+ large-scale tech transformations with measurable revenue/efficiency gains

Technical Mastery in delivering Retail Excellence e.g. ERP, POS, Digital Commerce, and Marketing Technology

Track records of launching new tech-driven capabilities

Business Acumen: Mastery of marketing/sales funnels, P&L levers, and ROI modeling

Domain Fluency: Retail, Health & Beauty, Customer Touchpoints

Influence: Ability to align MDs and format CEO on strategy, trade-offs, and investment decisions.

Technology: Familiarity with platform management, AI, MACH architecture, integration design, and agile experimentation frameworks.

DFI Retail Group is an equal opportunity employer and responsible for ensuring that all personal information collected from each Candidate presented to DFI Retail Group is used for recruitment purposes only and the personal data will be kept and handled confidentially. We will retain the applications of candidates not selected for a period of no more than 24 months. The data collection process is in accordance with all applicable laws and compliant with the Code of Practice on Human Resource Management.

DFI Retail Group (the ‘Group’) is a leading Asian retailer. As at 30 Jun 2024, the Group, its associates and joint ventures operated some 11,000 outlets and employed over 200,000 people. The Group had total annual revenue in 2023 exceeding US$26 billion.

The Group is dedicated to delivering quality, value and exceptional service to Asian consumers through a compelling retail experience, supported by an extensive store network and highly efficient supply chains.

The Group (including associates and joint ventures) operates a portfolio of well-known brands across six key divisions: food, convenience, health and beauty, home furnishings, restaurants and other retailing.

At the heart of its business, DFI Retail Group is driven by its purpose to "Sustainably Serve Asia for Generations with Everyday Moments.

The Group’s parent company, DFI Retail Group Holdings Limited, is incorporated in Bermuda and has a primary listing in the equity shares (transition) category of the London Stock Exchange, with secondary listings in Bermuda and Singapore. The Group’s businesses are managed from Hong Kong. DFI Retail Group is a member of the Jardine Matheson Group.

DFI Retail Groupis responsible forensuring that all personal information collected from each Candidate presented to DFI Retail Group is used for recruitment purposes only and the data collection process isin accordance withall applicable laws and compliant with the Code of Practice on Human Resource Management.

Issued by The Dairy Farm Company, Limited