Private Banking CSM Team Lead

Standard Chartered; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Benefits offered by this job

Retirement savings plan

Medical and life insurance

Parental/maternity leave

Sabbatical (12 months)

Job summary

Standard Chartered in Hong Kong leads a Private Banking Client Service Manager (CSM) Team Lead to deliver premium client service and robust governance. You will drive cross-functional collaboration, oversee onboarding with strict AML controls, and guide a high-performing team to meet market demands and regulatory requirements.

The role emphasizes risk management, stakeholder engagement, and continuous improvement across BCs and front-office interfaces to sustain business growth and client

Qualifications

• Experience in Private Banking client services leadership.
• Strong governance, risk and regulatory knowledge.
• Proven ability to lead large teams with coaching and development.
• Excellent stakeholder management across markets and functions.

Responsibilities

• Deliver high-quality service to Private Banking clients.
• Drive smooth collaboration between Front Office and support functions.
• Ensure compliant onboarding with money-laundering controls.
• Lead and develop the CSM team, maintaining coverage and performance.

Skills

Front Office client services

People management

Stakeholder management

Regulatory compliance

Leadership

Education

HKMA Relevant Individual Type 1

Job description

Standard Chartered in Hong Kong leads a Private Banking Client Service Manager (CSM) Team Lead to deliver premium client service and robust governance. You will drive cross-functional collaboration, oversee onboarding with strict AML controls, and guide a high-performing team to meet market demands and regulatory requirements.

The role emphasizes risk management, stakeholder engagement, and continuous improvement across BCs and front-office interfaces to sustain business growth and client