Private Banking ARM Team Lead — Operations & Client Service

PeopleSearch Limited; Hong Kong; On-site; HKD 1,000,000 - 1,600,000; Full time

Job summary

PeopleSearch Limited is seeking a Business Manager (Private Banking ARM Team Lead) in Hong Kong. You will lead, train, and guide a team of ARMs, coordinate resourcing, and ensure top-quality client service while resolving issues promptly.

The role covers trade settlement, account opening, payments, and securities transfers, with involvement in testing and process improvements. You will collaborate with frontline, KYC, and operations teams to ensure compliance and effective governance, including

Qualifications

• Minimum 7 years’ experience as an ARM or Business Manager in Private banking.
• Familiar with trade settlement, account opening, payments, and securities transfers.
• Strong organisational, client-servicing, communication, and multitasking skills.
• Fluent in Cantonese; proficiency in spoken English and Mandarin.

Responsibilities

• Lead, train, and provide day-to-day guidance to a team of ARMs.
• Coordinate team resourcing and backup arrangements.
• Ensure quality client service and timely resolution of service and operational issues.
• Support trade booking and settlement, account documentation, payments, and securities transfers.
• Participate in system testing, process improvements, and ad-hoc projects.
• Work with frontline, KYC, and operations teams in Hong Kong to resolve outstanding matters.
• Ensure compliance with operational risk policies, sales procedures, and internal guidelines.
• Oversee name screening, ongoing reviews, client documentation, and related compliance trackers.
• Review general expenses and business-trip requests, ensuring proper approval and audit trails.

Skills

ARM/Business Manager experience

Private banking

Team leadership

Cantonese fluency

English proficiency

Mandarin proficiency

Client servicing

Communication skills

Multitasking

Education

Finance or Business Administration degree

Job description

PeopleSearch Limited is seeking a Business Manager (Private Banking ARM Team Lead) in Hong Kong. You will lead, train, and guide a team of ARMs, coordinate resourcing, and ensure top-quality client service while resolving issues promptly.

The role covers trade settlement, account opening, payments, and securities transfers, with involvement in testing and process improvements. You will collaborate with frontline, KYC, and operations teams to ensure compliance and effective governance, including