Global Private Banking Service Manager: Client Experience

HSBC; Hong Kong Island; On-site; HKD 600,000 - 900,000; Full time

Job summary

HSBC in Hong Kong is seeking a Service Manager for Global Private Banking. You will manage client relationships, coordinate wealth products, and ensure timely servicing across Retail and GPB channels.

Responsibilities include delivering superior client experiences, collaborating with PBRM, and ensuring compliance with FCC, risk, and regulatory standards. The role requires cross‑cultural communication in Cantonese, English, and Mandarin.

Qualifications

• Bachelor's degree or equivalent experience. Years of proven and progressive financial services, experience working as a Relationship Manager is preferred.
• Customer-centric mindset to understand clients' needs, identify opportunities to offer wealth products and deliver the best client experience
• Able to collaborate with stakeholders and provide one-stop financial solution, expert on branch operations and can manage retail transaction independently
• Strong communication skills - ability to communicate effectively with clients and colleagues at all levels
• Strong skills on sales orientation, networking, and portfolio management skills
• Ability to work independently and as part of a team, with strong work ethic and a willingness to take on additional responsibilities as needed
• Clear view on how to work with FCC, Compliance, Credit & Risk and Internal Control to ensure a balanced risk operating environment
• Able to communicate well in Cantonese, English and Mandarin

Responsibilities

• Deliver the best client experience to clients under the portfolio with both Retail/GPB relationship.
• Collaborate seamlessly with PBRM team for Wealth products across platforms and transfer eligible assets to PB Wealth with client consent.
• Act as the primary point of contact to fulfil transaction banking and servicing needs on Retail side. Responding promptly and effectively to inquiries, and proactively addressing any issues and concerns.
• Promote PB-led activities to ensure opportunities are identified and client needs are met effectively, maximising all available resources.
• Compliance with all the FCC related policies, relevant Group standards including GHO and the Regulatory organization as applied to the implementation of the WPB strategy in their country.

Skills

Customer-centric mindset

Communication skills

Sales-oriented

Portfolio management

Independent worker

Team collaboration

Multilingual communication (Cantonese/

Education

Bachelor's degree

Job description

HSBC in Hong Kong is seeking a Service Manager for Global Private Banking. You will manage client relationships, coordinate wealth products, and ensure timely servicing across Retail and GPB channels.

Responsibilities include delivering superior client experiences, collaborating with PBRM, and ensuring compliance with FCC, risk, and regulatory standards. The role requires cross‑cultural communication in Cantonese, English, and Mandarin.