Lounge Duty Manager

Cathay Pacific Airways Limited; Hong Kong; On-site; HKD 550,000 - 850,000; Full time

Benefits offered by this job

World-class training

Career progression

Diverse culture

Medical coverage

Discounted travel

Flexible schedules

Job summary

Cathay Pacific Airways Limited is seeking a Lounge Duty Manager to support the Lounge Service Delivery Manager and oversee operations of our First and Business class lounges at Hong Kong International Airport. This role combines leadership, hospitality excellence, and operational finesse to deliver a premium guest experience.

You will lead the Lounge Service Team, coordinate with back-of-house and airport colleagues, manage service quality and standards, handle VIPs, and drive continuous

Qualifications

• Minimum 7 years of experience in premium hospitality or airline lounge operations.
• Strong leadership and people management capabilities.
• Fluent English with Cantonese/Putonghua as an advantage.
• Flexible to work shifts, including overnight shifts.

Responsibilities

• Lead the Lounge Service Team to ensure service excellence and compliance with standards.
• Supervise food & beverage presentation, hygiene, and service speed with stock handling and compliance.
• Oversee buffet and stock levels of lounge service items and replenishment.
• Oversee performance management and development of the Lounge Service Team including training and coaching.

Skills

Leadership

Customer service

Communication

Problem solving

Interpersonal skills

Flexibility

Education

High school graduate or above

Job description

Reports to:Lounge Service Delivery Manager

To become our customers’ most-loved service brand, service excellence is at the heart of our brand value proposition.

As the Lounge Duty Manager, you will support the Lounge Service Delivery Manager and be responsible for managing the operations of Cathay’s First and Business class lounges at Hong Kong International Airport.

With your expertise in hospitality and a passion for creating memorable experiences, you will contribute to the overall success of our lounge, reinforcing Cathay’s reputation as a leader in premium airline service.

Key Responsibilities

• Item 1 of 10, Lead the Lounge Service Team to ensure lounge service excellence and compliance with company standards while collaborating with back-of-house teams on operations, food safety, and quality control for a world-class lounge experience
• Item 2 of 10, Work with Lounge Service Delivery Manager and the Lounge Service Team to deliver personalised and memorable experiences for premium customers Work with Lounge Service Delivery Manager and the Lounge Service Team to deliver personalised and memorable experiences for premium customers
• Item 3 of 10, Supervise food and beverage presentation, quality, and service speed, ensuring hygiene standards, stock handling, and financial procedures comply with company and legal requirements Supervise food and beverage presentation, quality, and service speed, ensuring hygiene standards, stock handling, and financial procedures comply with company and legal requirements
• Item 4 of 10, Oversee and ensure buffet and stock levels of all lounge service items are properly maintained and replenished Oversee and ensure buffet and stock levels of all lounge service items are properly maintained and replenished
• Item 5 of 10, Oversee performance management and development of the Lounge Service Team, including training, coaching, well-being, grooming, and daily task delegation Oversee performance management and development of the Lounge Service Team, including training, coaching, well-being, grooming, and daily task delegation
• Item 6 of 10, Enhance communication and foster strong work relationships and team spirit by leading the team by example Enhance communication and foster strong work relationships and team spirit by leading the team by example
• Item 7 of 10, Deal with complaints as and when required. Decide on service recovery measures Deal with complaints as and when required. Decide on service recovery measures
• Item 8 of 10, Seek ways to enhance quality of lounge experience e.g. through cost efficiency, innovation, technology, and support any relevant initiatives Seek ways to enhance quality of lounge experience e.g. through cost efficiency, innovation, technology, and support any relevant initiatives
• Item 9 of 10, Support the Lounge Service Delivery Manager by performing administrative tasks and collaborating with the airport manager for flight-specific duties, including handling VIPs and addressing operational issues for customers and airport team Support the Lounge Service Delivery Manager by performing administrative tasks and collaborating with the airport manager for flight-specific duties, including handling VIPs and addressing operational issues for customers and airport team
• Item 10 of 10, Be abreast of hospitality or lounge industry trends and customer insights, suggest positive changes when applicable

Requirements

• Item 1 of 10, Right to work in Hong Kong Right to work in Hong Kong
• Item 2 of 10, Minimum age of 18 Minimum age of 18
• Item 3 of 10, High school graduate or above High school graduate or above
• Item 4 of 10, Good command of spoken and written English. Proficiency in Cantonese and Putonghua is an advantage
• Item 5 of 10, Minimum 7 years of experience in premium hospitality or airline lounge operations with strong customer service capability Minimum 7 years of experience in premium hospitality or airline lounge operations with strong customer service capability
• Item 6 of 10, Strong leadership and people management capabilities with solid supervisory experience Strong leadership and people management capabilities with solid supervisory experience
• Item 7 of 10, Strong problem‑solving, decision‑making and organising skills Strong problem‑solving, decision‑making and organising skills
• Item 8 of 10, Strong interpersonal skills with flair in delivering service excellence Strong interpersonal skills with flair in delivering service excellence
• Item 9 of 10, Flexibility to work shift schedules, including overnight shifts Flexibility to work shift schedules, including overnight shifts
• Item 10 of 10, As this is a Safety-Sensitive Role, successful candidates must: As this is a Safety-Sensitive Role, successful candidates must:
  • Item 1 of 2, Complete a pre-employment medical assessment Complete a pre-employment medical assessment
  • Item 2 of 2, Pass a pre-employment drug test in accordance with HKCAD (CAD373) Pass a pre-employment drug test in accordance with HKCAD Guidance for Screening of Psychoactive Substances (CAD373)
• Item 1 of 6, Work schedules to suit different lifestyles Work schedules to suit different lifestyles
• Item 2 of 6, World-class training and structured career progression path World-class training and structured career progression path
• Item 3 of 6, A safe and collaborative working environment which embraces a diverse and inclusive culture A safe and collaborative working environment which embraces a diverse and inclusive culture
• Item 4 of 6, Medical coverage & other flexible benefits Medical coverage & other flexible benefits
• Item 5 of 6, Discounted travel for you and your family Discounted travel for you and your family

Personal & Application Information

Cathay Pacific is committed to fostering an environment that values Diversity, Equity, Inclusion and Belonging. As an equal opportunity employer, we are committed to attracting and hiring qualified individuals from diverse backgrounds, experiences and abilities. We strive to create a respectful, inclusive workplace free from discrimination, harassment and bullying.

Privacy

Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.