Senior Network Support Engineer (Cisco / VMware) (Infrastructure)

Classy Wheeler Limited; Hong Kong; On-site; HKD 300,000 - 500,000; Full time

Job summary

A telecommunications service provider in Hong Kong is seeking a skilled professional to manage the installation, deployment, maintenance, and troubleshooting of server and network infrastructures. Candidates should hold a Bachelor's degree and have at least four years of relevant experience in network administration. Proficiency with network devices and a solid understanding of security appliances is essential. This role involves providing technical support and ensuring high availability of systems, with a focus on effective documentation and reporting.

Qualifications

• 4+ years of experience in network administration and technical support.
• Strong knowledge of security appliances including IPS/IDS and Firewalls.
• Excellent communication skills in written English.

Responsibilities

• Execute installation, deployment, and maintenance of server and network infrastructure.
• Provide technical support and strategic planning for Internet and corporate environments.
• Monitor network health and implement proactive measures.

Skills

Network administration

Technical support

Hand-on proficiency with network devices

Technical documentation

TCP/IP protocols

Education

Bachelor's Degree in Information Technology or Computer Science

Tools

Switches

Routers

WiFi Controllers

Load Balancers

IPS/IDS and Firewalls

Windows

Red Hat Linux

VMware

SAN Storage

Job description

Client Description

Company Description: A leading telecommunications service provider based in Hong Kong, delivering a comprehensive range of enterprise-grade networking, broadband, and IT infrastructure solutions. Location: Lai Chi Kok. Nature: 12 months contract.

Job Description

• Execute the installation, deployment, maintenance, and troubleshooting of server and network infrastructure to ensure high availability.
• Provide comprehensive technical support and strategic planning for Internet, Intranet, and corporate website environments.
• Manage system software and hardware components for various user application systems to maintain optimal performance.
• Deliver on-call support for production incidents and perform shift duties as required to maintain 24/7 operations.
• Monitor network health and performance, implementing proactive measures to prevent service disruptions.
• Collaborate with cross‑functional teams to deploy scalable infrastructure solutions that meet business requirements.

Job Requirements

• Hold a Bachelor's Degree in Information Technology, Computer Science, or a related discipline.
• Possess a minimum of four years of relevant professional experience in network administration and technical support.
• Demonstrate hands‑on proficiency with Switches, Routers, WiFi Controllers, and Load Balancers.
• Exhibit strong technical knowledge of security appliances including IPS/IDS and Firewalls.
• Maintain solid understanding of Microsoft Windows, Red Hat Linux, VMware, and SAN Storage environments.
• Expertise in TCP/IP protocols within complex LAN/WAN network architectures is essential.
• Possess an excellent command of written English for technical documentation and reporting.
• Candidates with less experience may be considered for a more junior position.