Post-Sales Ops & AI Analytics Engineer

China Telecom Global Limited; Hong Kong; Vor Ort; HKD 420.000 - 600.000; Vollzeit

Zusammenfassung

China Telecom Global Limited is seeking a seasoned post-sales operations professional to standardize processes, perform root cause analysis, and govern data across multiple systems. You will drive continuous improvement, explore AI applications for operational analysis and fault handling, and help ensure service stability across the fault resolution lifecycle.

The role requires hands-on experience in telecom operations, strong data skills with Excel and SQL, and the ability to write maintenance

Qualifikationen

• 3+ years of hands-on experience in telecommunications network operations, IT systems operations, or related fields.
• Experience in post-sales support or operations analysis is preferred.
• Familiarity with post-sales and business processes, understanding of operations support system architecture and work order management mechanisms.
• Data analysis capability with proficiency in Excel, SQL, and similar tools; technical documentation writing ability.
• Understanding of AI applications in operations and data analysis.
• Systems thinking and logical analysis capability to quickly identify and drive problem resolution; ability to manage high-pressure multi-threaded work.

Aufgaben

• Develop, optimize, and manage post-sales processes and standards to ensure consistency across all operational stages.
• Lead in-depth analysis of faults and issues, produce root cause analysis reports, and drive corrective actions to closure.
• Manage post-sales data governance, establish cross-system data auditing and quality control mechanisms to ensure accuracy and compliance.
• Oversee cross-system review of post-sales business materials, standardize and automate review processes to reduce manual effort and improve delivery quality.
• Create operational documentation including maintenance standards, on-call guidelines, and operational manuals to establish a standardized knowledge management system.
• Explore AI applicability across post-sales service processes and develop skills to apply AI in operational analysis and fault handling.
• Manage and monitor post-sales operational metrics, conduct in-depth analysis across the full fault resolution lifecycle, and drive continuous improvement to ensure service stability.

Kenntnisse

Data analysis

Excel

SQL

Operations analysis

Jobbeschreibung

China Telecom Global Limited is seeking a seasoned post-sales operations professional to standardize processes, perform root cause analysis, and govern data across multiple systems. You will drive continuous improvement, explore AI applications for operational analysis and fault handling, and help ensure service stability across the fault resolution lifecycle.

The role requires hands-on experience in telecom operations, strong data skills with Excel and SQL, and the ability to write maintenance