Personal Banking Manager, Retail Banking

Gravitas Recruitment Group Hong Kong; Hong Kong; On-site; HKD 210,000 - 270,000; Full time

Job summary

Gravitas Recruitment Group Hong Kong seeks a client-focused Retail Banking Associate to join our branch network in Hong Kong. The role focuses on delivering professional financial solutions, driving mass-market growth, and achieving branch sales targets within a supportive, collaborative culture.

Ideal candidates hold a Bachelor's degree and at least 1 year of banking experience, with strong product knowledge across deposits, lending, cards and wealth products.

Qualifications

• Bachelor’s degree in Business Administration, Finance or related discipline.
• Minimum of 1 year of relevant banking or retail financial services experience.
• Solid understanding and exposure to various retail banking products (deposits, lending, cards, wealth products).
• HKSI Paper 1, 7, 8 (or equivalent) and IIQE Papers 1, 2, 3, 5, plus MPF Intermediaries Examination is advantageous.

Responsibilities

• Actively solicit business opportunities by promoting a comprehensive range of retail banking products to mass-market customers to achieve sales targets.
• Identify and fulfill customers’ financial needs, providing tailored solutions and professional product referrals when necessary.
• Drive initiatives for continuous service improvement, ensuring professional, high-quality and compliant service.

Skills

Client focus

Sales skills

Communication

Team player

Education

Bachelor's degree in Business Administration or Finance

Job description

Here is a rewritten, polished, and candidate-friendly Job Description designed to attract ambitious retail banking talent, complete with strong selling points.

Job Description: Relationship Executive / Retail Banking Associate

Location: Hong Kong

Type: Full-Time

About the Role

We are looking for a dynamic and client-focused Retail Banking professional to join our branch network. In this role, you will be the face of our retail banking services, driving business growth by identifying mass-market customer needs, providing professional financial solutions, and delivering exceptional service standards to achieve branch sales targets.

Why Join Us? (Key Selling Points)

• Fast-Track Career Growth: Build a solid foundation in retail banking with clear paths for progression into premier banking, relationship management, or branch leadership roles.

• Comprehensive Product Training: Gain deep exposure across a wide spectrum of retail banking and wealth management products.

• Supportive & Collaborative Culture: Work within an energetic, team-oriented branch environment that encourages initiative and rewards performance.

• Competitive Compensation: Enjoy an attractive base salary supplemented by rewarding sales incentives and comprehensive employee benefits.

Key Responsibilities

• Business Development: Actively solicit business opportunities by promoting a comprehensive range of retail banking products to mass-market customers to achieve team and individual sales targets.

• Needs-Based Selling: Identify and fulfill customers’ financial needs, providing tailored solutions and making professional product referrals when necessary.

• Service Excellence: Drive initiatives for continuous service improvement, ensuring that every customer receives professional, high-quality, and compliant service.

Requirements & Qualifications

• Education: Bachelor’s degree or above in Business Administration, Finance, or a related discipline.

• Experience: Minimum of 1 year of relevant banking or retail financial services experience.

• Product Knowledge: Solid understanding and exposure to various retail banking products (e.g., deposits, lending, cards, wealth products).

• Certifications: Holders of HKSI Paper 1, 7, 8 (or equivalent) and IIQE Paper 1, 2, 3, 5, alongside the MPF Intermediaries Examination, will have a distinct advantage.

• Language Proficiency: Excellent command of written and spoken English, Cantonese, and Putonghua to effectively serve a diverse customer base.

• Soft Skills: High initiative team player, sales- and customer-oriented, with strong communication, interpersonal, and problem-solving skills.