Personal Assistant (support to the Consultant Manager)

Britannia Study Link (Asia) Limited; Hong Kong; On-site; HKD 360,000 - 540,000; Full time

Benefits offered by this job

Five-day work week

Fixed Thursdays off

Job summary

Britannia Study Link (Asia) Limited is seeking a capable Personal Assistant to provide dedicated, hands-on support to a Consultant Manager in Hong Kong. You will coordinate client communications with parents, students, schools and partners, including VIP families, and manage application administration, scheduling, documentation and follow-ups.

You will handle routine work with sound judgement, using AI tools to improve productivity while maintaining high standards and confidentiality.

Qualifications

• Excellent spoken English, Cantonese and Mandarin, with strong written English and Chinese.

Responsibilities

• Provide warm, professional, attentive support by telephone, email, WhatsApp and WeChat, representing the Consultant Manager.

Skills

English fluency

Cantonese & Mandarin

Client service

Organisation

Initiative

Attention to detail

AI tools

Communication

Typing speed

CRM proficiency

Tools

ChatGPT

Job description

Personal Assistant (support to the Consultant Manager)

• Dedicated, one-to-one support to the Consultant Manager
• VIP client service and student application coordination
• Strong communication, initiative and practical AI skills

About the Role

We’re looking for a capable, personable and highly organised Personal Assistant to provide dedicated support to a Consultant Manager at Britannia StudyLink.

You’ll communicate directly with parents, students, schools and partners, including VIP families who require attentive, discreet and well‑coordinated support. Alongside client communication, you’ll manage application administration, scheduling, documentation and follow‑ups.

This is a hands‑on role requiring sound judgement, efficient execution and consistently high standards. You should be comfortable taking ownership of routine work, asking sensible questions and using ChatGPT and other digital tools to improve productivity.

Key Responsibilities

Client and VIP family support

• Provide warm, professional and attentive support by telephone, email, WhatsApp and WeChat. Adapt your communication to the individual, handle enquiries tactfully and represent the Consultant Manager professionally in every interaction.
• Maintain continuity across client conversations by reviewing relevant records and remembering confirmed arrangements and preferences. Explain next steps clearly, manage expectations and refer educational advice, complaints or sensitive decisions to the Consultant Manager.

Communication and follow‑through

• Monitor and prioritise incoming correspondence, respond to routine matters within agreed responsibilities and flag urgent issues promptly.
• Take ownership of outstanding actions, follow up with the relevant parties and keep clients appropriately informed. Identify missing information, conflicting instructions or delays early, and suggest practical next steps without making unsupported commitments.

Diary and meeting coordination

• Organise internal and external meetings, school visits, interviews and entrance examinations, including conference calls, venue bookings and video‑conferencing arrangements.
• Keep the Consultant Manager’s schedule organised, check for clashes and allow appropriate preparation and travel time. Confirm arrangements and ensure that the necessary documents, links and materials are ready.

Documentation and application administration

• Accurately prepare, complete and review student application, registration and other client‑service forms in English and Chinese, obtaining information, signatures and approvals from the appropriate people.
• Maintain orderly CRM records, client files, correspondence and supporting documents. Prepare, proofread and, where required, translate routine correspondence, reports and presentation materials, checking accuracy and consistency.
• Coordinate examination materials and assist with invigilation for assigned cases where required, following the relevant school’s instructions.

Efficient working and dedicated support

• Turn meeting notes, messages and decisions into clear action lists. Provide concise updates showing what has been completed, what remains outstanding and what requires the Consultant Manager’s attention.
• Use AI and other approved tools to draft, summarise, organise information and reduce repetitive administration. Verify outputs, protect confidential information and take responsibility for the final quality of the work.
• Identify scheduling and administrative problems before they cause delays. Improve templates, tracking systems and working processes, and handle other agreed administrative assignments related to the role.

Candidate Requirements

Strong English, Cantonese and Mandarin

Excellent spoken English, Cantonese and Mandarin, together with strong written English and Chinese. You must be comfortable holding unscripted telephone conversations with UK schools and Mandarin‑speaking parents, understanding their concerns and responding clearly and professionally.

Mature client service and interpersonal skills

A warm, tactful and composed manner, with the confidence to deal with clients who expect attentive, personalised service. Able to listen carefully, follow up courteously, manage expectations and handle sensitive conversations without becoming defensive or making promises beyond your authority.

Speed and accuracy

Able to work promptly without compromising accuracy. You are expected to check your own work and produce clear, well‑presented documents and correspondence with minimal reworking. Names, dates, figures, attachments and instructions must be verified before submission or sending.

Initiative and practical judgement

Able to understand the purpose behind a task, anticipate next steps and resolve routine issues without constant instruction. Review available information, ask focused questions when necessary and recognise when a decision or approval is required.

Organisation, ownership and discretion

Able to manage several active cases, maintain clear records and follow matters through without repeated reminders. Take responsibility for commitments, raise problems early and handle client and business information confidentially.

AI proficiency and digital efficiency

Hands‑on experience using ChatGPT or similar AI tools to improve productivity, with a willingness to use ChatGPT actively in daily work. Able to refine instructions, assess responses and verify the results. Fast, accurate Chinese and English typing and confidence with email, messaging platforms, documents, spreadsheets and CRM systems are essential.

Learning ability and adaptability

Quick to absorb unfamiliar information, learn working preferences and apply feedback consistently. Comfortable with both client‑facing responsibilities and detailed administrative work. Previous education‑sector experience is not essential, but a strong ability to learn is.

Preferred Background

Relevant experience in a client‑facing assistant, coordination, admissions, client services or administration role is preferred. Experience supporting senior professionals or providing attentive service to private clients would be an advantage.

Familiarity with UK or overseas education systems is also an advantage, whether gained through study, work or relevant professional experience. Applicants with UK or Hong Kong international‑school experience are welcome, but this is not a requirement.

Working Arrangement

• Five‑day working week, including Saturdays, with Thursdays as a fixed day off.
• Dedicated support to one Consultant Manager, rather than a shared administrative role.