People Business Partner (Employee Relations Focus)

Charterhouse Hong Kong; Hong Kong; On-site; HKD 725,000 - 837,000; Full time

Job summary

Charterhouse Hong Kong is seeking an experienced HR/People Operations leader to bridge employee experience with operational momentum. You will partner with team leaders to forecast headcount, monitor workloads, and shape capacity planning across the organization.

The role emphasizes people-centric culture, ongoing feedback, onboarding journeys, and leadership coaching to ensure a thriving workplace and aligned HR operations.

Qualifications

• Experience scaling teams in fast-paced environments is a plus.
• Strong people-first mindset and relationship-building skills.
• Excellent observational and analytical abilities to link daily friction to headcount needs.
• Proactive problem solving with initiative to implement practical solutions.
• Superior communication and empathy across levels and functions.
• Strategic thinking balancing empathy with business realities.

Responsibilities

• Observe and track demand trends with functional teams to understand workflows and bottlenecks.
• Anticipate headcount needs by analyzing workload velocity and project pipelines to forecast hiring.
• Monitor workload and stress to help leaders reallocate resources and adjust workflows.

Education

8+ years experience in HR roles

Job description

Salary: HK$65000 - HK$75000 per month + Discretionary bonus

Your mission is to bridge employee experience with operational momentum. By staying closely connected to teams, you will anticipate workload spikes, spot burnout risks early, and proactively partner with team leaders to determine headcount needs and capacity planning well before resources become stretched thin.

Key Responsibilities

Proactive Workforce & Capacity Planning

• Observe & Track Demand Trends: Regularly spend time with functional teams to understand their day-to-day work rhythm, pain points, and emerging operational bottlenecks.
  
• Anticipate Headcount Needs: Analyze workload velocity, project pipelines, and team capacity to forecast hiring needs in advance, ensuring teams scale seamlessly before hitting capacity limits.
  
• Workload & Stress Monitoring: Identify signs of overutilization or shifting project demands early, helping team leads reallocate resources or restructure workflows to sustain healthy performance.
  

Employee Experience & Culture

• People-Centric Partnership: Serve as a trusted, accessible partner for team members at all levels, cultivating an environment where employees feel heard, valued, and supported.
  
• Employee Feedback Loops: Gather continuous qualitative feedback through regular check-ins, focus groups, and workplace observation to drive meaningful improvements in workplace culture.
  
• Onboarding & Employee Journey: Design and refine employee touchpoints from onboarding through growth milestones to ensure an exceptional end-to-end employee experience.
  

Leadership Coaching & HR Operations

• Manager Consultation: Coach team leaders on workforce planning, capacity management, empathetic leadership, and proactive team health checks.
  
• Cross-Functional Collaboration: Partner closely with Talent Acquisition to ensure job requisitions and hiring timelines align seamlessly with anticipated headcount forecasts.
  
• Continuous Process Improvement: Use observations and workforce data to propose workflow enhancements, policy updates, and employee well-being initiatives.
  

Qualifications & Skills

• Experience: 8+ years of experience in HR, People Operations, HRBP, or a dedicated People Experience role (experience scaling teams in fast-paced environments is a plus).
  
• People-First Mindset: Genuine passion for building relationships, supporting human growth, and fostering positive, high-performing team environments.
  
• Observational & Analytical Skills: Keen ability to observe workplace dynamics, spot subtle trends, and connect daily operational friction to broader strategic/headcount needs.
  
• Proactive Problem Solver: Self-starter who looks ahead, anticipates challenges before they arise, and takes initiative to implement practical solutions.
  
• Communication & Empathy: Exceptional active listening skills and strong interpersonal communication to build trust across all departments and seniority levels.
  
• Strategic Thinking: Ability to balance empathy with business realities, turning workforce observations into actionable hiring and resource strategies.