People Business Partner

Charterhouse Hong Kong; Hong Kong; On-site; HKD 670,000 - 781,000; Full time

Job summary

Charterhouse Hong Kong is seeking an experienced HR professional to bridge employee experience with operational momentum. You will partner with team leaders to forecast headcount, monitor workload, and focus on proactive capacity planning across the business.

You will champion people-centric initiatives, design onboarding touchpoints, gather feedback, and collaborate with Talent Acquisition to align recruitment with strategic workforce needs, fostering an engaging and productive workplace.

Qualifications

• 8+ years in HR/People Operations or HRBP roles, with experience scaling teams in fast-paced environments.
• People-first mindset with a genuine ability to build strong relationships.
• Observational and analytical skills to connect daily workplace dynamics to staffing needs.
• Proactive problem solver who anticipates challenges and implements practical solutions.
• Excellent communication and empathy across departments and seniority levels.
• Strategic thinker who balances people insights with business realities.

Responsibilities

• Proactively plan workforce capacity across teams.
• Observe demand trends with functional teams.
• Forecast headcount needs to prevent capacity gaps.
• Monitor workload and stress to reallocate resources.
• Partner with Talent Acquisition to align hiring timelines.
• Coach managers on workforce planning and healthy team dynamics.
• Drive continuous HR process improvements.

Skills

People-first

Analytical skills

Proactive problem solving

Communication empathy

Strategic thinking

Workforce planning

Stakeholder management

Job description

Salary: HK$60000 - HK$70000 per month + Discretionary bonus

Your mission is to bridge employee experience with operational momentum. By staying closely connected to teams, you will anticipate workload spikes, spot burnout risks early, and proactively partner with team leaders to determine headcount needs and capacity planning well before resources become stretched thin.

Key Responsibilities

Proactive Workforce & Capacity Planning

Observe & Track Demand Trends: Regularly spend time with functional teams to understand their day-to-day work rhythm, pain points, and emerging operational bottlenecks.

Anticipate Headcount Needs: Analyze workload velocity, project pipelines, and team capacity to forecast hiring needs in advance, ensuring teams scale seamlessly before hitting capacity limits.

Workload & Stress Monitoring: Identify signs of overutilization or shifting project demands early, helping team leads reallocate resources or restructure workflows to sustain healthy performance.

Employee Experience & Culture

People-Centric Partnership: Serve as a trusted, accessible partner for team members at all levels, cultivating an environment where employees feel heard, valued, and supported.

Employee Feedback Loops: Gather continuous qualitative feedback through regular check-ins, focus groups, and workplace observation to drive meaningful improvements in workplace culture.

Onboarding & Employee Journey: Design and refine employee touchpoints from onboarding through growth milestones to ensure an exceptional end-to-end employee experience.

Leadership Coaching & HR Operations

Manager Consultation: Coach team leaders on workforce planning, capacity management, empathetic leadership, and proactive team health checks.

Cross-Functional Collaboration: Partner closely with Talent Acquisition to ensure job requisitions and hiring timelines align seamlessly with anticipated headcount forecasts.

Continuous Process Improvement: Use observations and workforce data to propose workflow enhancements, policy updates, and employee well-being initiatives.

Qualifications & Skills

Experience: 8+ years of experience in HR, People Operations, HRBP, or a dedicated People Experience role (experience scaling teams in fast-paced environments is a plus).

People-First Mindset: Genuine passion for building relationships, supporting human growth, and fostering positive, high-performing team environments.

Observational & Analytical Skills: Keen ability to observe workplace dynamics, spot subtle trends, and connect daily operational friction to broader strategic/headcount needs.

Proactive Problem Solver: Self-starter who looks ahead, anticipates challenges before they arise, and takes initiative to implement practical solutions.

Communication & Empathy: Exceptional active listening skills and strong interpersonal communication to build trust across all departments and seniority levels.

Strategic Thinking: Ability to balance empathy with business realities, turning workforce observations into actionable hiring and resource strategies.