Payments Operations & Partner Strategy Lead

Red Begonia Limited; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Job summary

RedotPay is seeking a data-driven Network Operations / Payment Operations Manager in Hong Kong to own and optimize relationships with card networks, acquiring banks, processors, gateways, and card brands. You will drive authorization rate optimization, 3DS routing, and performance tracking across the card-processing footprint.

You will collaborate at the intersection of Finance, Product, Engineering, and Partners to maximize approval rates while controlling interchange and scheme fees.

Qualifications

• 5–8 years of direct experience in Payment Operations or Card Operations.
• Deep knowledge of the card-processing lifecycle, including Merchant Acquiring, Card Schemes (Visa/Mastercard/Amex/Discover), Interchange-Plus pricing structures, Network/Scheme Fees, ISO 8583 response codes, and 3DS 2.0 protocol mechanics.
• Experience with authorization analytics and routing strategies that improve lift.
• Hands-on experience negotiating merchant processing agreements, auditing Interchange-Plus statements, and ensuring strict SLAs.
• Proficiency with SQL, Excel/Sheets, and data visualization tools for large card transaction datasets.
• Strong partner-facing communication and presentation skills to leadership.

Responsibilities

• Strategic Partner & Account Management for card processing partners (Acquiring Banks, Processors, Gateways, and Network reps).
• Monitor, analyze, and optimize global authorization rates and 3DS configurations across schemes.
• Lead commercial activities: contract renegotiations, fee structuring, volume-based discounts with partners.
• Establish and track operational KPIs; act as escalation point during outages and interface with Fraud/Risk teams.

Skills

Experience in Payment Ops

Card processing lifecycle

Authorization analytics

Commercial acumen

Analytical skills

Communication

Tools

SQL

Excel/Sheets

Data visualization tools

Job description

RedotPay is seeking a data-driven Network Operations / Payment Operations Manager in Hong Kong to own and optimize relationships with card networks, acquiring banks, processors, gateways, and card brands. You will drive authorization rate optimization, 3DS routing, and performance tracking across the card-processing footprint.

You will collaborate at the intersection of Finance, Product, Engineering, and Partners to maximize approval rates while controlling interchange and scheme fees.