P2P Payments Operations Expert

Red Begonia Limited; Hong Kong; On-site; HKD 420,000 - 600,000; Full time

Job summary

RedotPay in Hong Kong is seeking a detail-oriented P2P Operations Specialist to help run and improve our P2P payment flows. You will support day-to-day operations, investigate and resolve payment issues, ensure compliance-aligned processes, and collaborate with Product, Risk, Customer Support, and Engineering.

The role emphasizes monitoring workflows, incident resolution, and maintaining accurate reporting, with focus on KYC/AML checks and maintaining SLA-driven operations.

Qualifications

• 2+ years of experience in payments operations, P2P operations, transaction monitoring, customer-facing operations, or fraud/risk operations.
• Hands-on experience with payment flows (bank transfer rails, crypto rails, stablecoins) or similar.
• Excellent written communication and documentation skills.

Responsibilities

• Operate and monitor P2P payment workflows end-to-end (initiation, routing, confirmation, reconciliation).
• Investigate and resolve payment incidents, including failed transfers, delays, and mismatched balances.
• Perform transaction troubleshooting using internal tools, blockchain explorers, logs and system records.
• Reconcile P2P activity against ledgers and settlements with accurate reporting and audit trails.
• Verify KYC/AML status for P2P transfers per internal policies.

Skills

Payments operations

P2P operations

Transaction monitoring

Customer-facing operations

Fraud/risk operations

Job description

RedotPay in Hong Kong is seeking a detail-oriented P2P Operations Specialist to help run and improve our P2P payment flows. You will support day-to-day operations, investigate and resolve payment issues, ensure compliance-aligned processes, and collaborate with Product, Risk, Customer Support, and Engineering.

The role emphasizes monitoring workflows, incident resolution, and maintaining accurate reporting, with focus on KYC/AML checks and maintaining SLA-driven operations.