Part-time IT Support (Retail, POS & Store Systems) | 2 weeks

ADECCO; Hong Kong; On-site; HKD 83,000 - 124,000; Part time

Job summary

ADECCO invites applications for a 2-week part-time IT Support role focusing on POS systems, store apps, and retail tech across multiple Hong Kong locations. Onsite support in various stores is required, with readiness for travels to assigned sites as needed.

The role demands a Diploma or higher in IT/CS and at least 2 years in IT support within retail environments. Familiarity with ServiceNow/Jira/Zendesk is a plus.

Qualifications

• Diploma or above in Information Technology, Computer Science, or related disciplines.
• Minimum 2 years of experience in IT Support, Desktop Support, Service Desk, or Retail IT environments.
• Experience in retail/consumer-facing industries is a plus.
• Hands-on experience supporting POS systems and store applications.
• Experience supporting multi-site retail operations across Hong Kong.

Responsibilities

• Provide Tier 2 support for POS systems, store applications, payment terminals, and retail technology solutions.
• Deliver onsite support across multiple retail stores in Hong Kong, based on business assignments and operational needs.
• Troubleshoot and resolve POS, application, hardware, software, and network-related issues impacting store operations.
• Support retail devices including PCs, laptops, printers, barcode scanners, receipt printers, cash drawers, handheld devices, and mobile devices.
• Manage and prioritize incidents and service requests from multiple store locations while meeting agreed SLA targets.
• Coordinate with internal IT teams, service providers, and vendors to resolve escalated issues.
• Perform root cause analysis and provide recommendations to prevent recurring incidents.
• Support new store openings, store relocations, renovations, and technology rollout projects.
• Maintain IT asset inventories, support documentation, and operational procedures.
• Participate in system upgrades, patch deployments, and business technology initiatives.

Skills

POS systems

Store applications

Retail IT

Ticketing systems

Education

Diploma or above in IT/CS

Tools

ServiceNow

Jira

Zendesk

Job description

Part-time IT Support (Retail, POS & Store Systems) | 2 weeks

Our client is a well-established retail group with an extensive store network across Hong Kong. To support business growth and daily store operations, they are seeking a 2-week working Tier 2 IT Support Engineer to provide technical support for POS systems, store applications, and retail infrastructure across multiple locations.

Key Responsibilities

Provide Tier 2 support for POS systems, store applications, payment terminals, and retail technology solutions.

Deliver onsite support across multiple retail stores in Hong Kong, based on business assignments and operational needs.

Troubleshoot and resolve POS, application, hardware, software, and network-related issues impacting store operations.

Support retail devices including PCs, laptops, printers, barcode scanners, receipt printers, cash drawers, handheld devices, and mobile devices.

Manage and prioritize incidents and service requests from multiple store locations while meeting agreed SLA targets.

Coordinate with internal IT teams, service providers, and vendors to resolve escalated issues.

Perform root cause analysis and provide recommendations to prevent recurring incidents.

Support new store openings, store relocations, renovations, and technology rollout projects.

Maintain IT asset inventories, support documentation, and operational procedures.

Participate in system upgrades, patch deployments, and business technology initiatives.

Requirements

Diploma or above in Information Technology, Computer Science, or related disciplines.

Minimum 2 years of experience in IT Support, Desktop Support, Service Desk, or Retail IT environments.

Experience within retail, FMCG, luxury retail, hospitality, restaurant, or consumer-facing industries is a plus.

Hands-on experience supporting POS systems and store applications, exposure to store opening projects, retail infrastructure deployments, or ERP systems is highly advantageous.

Experience supporting multi-site retail operations across Hong Kong.

Good knowledge of: Windows OS, Basic networking and troubleshooting

Experience supporting retail peripherals such as payment terminals, barcode scanners, receipt printers, and handheld devices.

Familiarity with ticketing systems such as ServiceNow, Jira, Zendesk, or similar platforms.

Strong problem-solving skills with the ability to manage competing priorities effectively.

Willingness to travel to store locations assigned by the business.

Working Arrangement

Support coverage across a network of retail stores in Hong Kong.

Onsite store visits required based on business needs and assignments.

This role is 2-week part-time opening.

Please note that only shortlisted candidates will be notified. All information gathered will be treated in strict confidence and solely used for recruitment purposes.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?
• How many years' experience do you have in an information technology (IT) support role?
• Which of the following languages are you fluent in?