Customer Services Assistant (Part-time Temporary)

EAD-Jones Lang LaSalle Management Services Ltd; Hong Kong; Presencial; HKD 180.000 - 240.000; Jornada completa

Descripción de la vacante

Jones Lang LaSalle is hiring an on-site handover coordinator in Hong Kong to manage end-to-end logistics, documentation, and vendor liaison. The role includes conducting client handover sessions and ensuring seamless information transfer to property teams.

The incumbent will track snagging items, verify completion, and maintain records in the client relationship or property management system to support excellent tenant services and project execution.

Formación

• End-to-end coordination of handover logistics and documentation.
• Conduct in-person or virtual handover sessions with clients.
• Record and verify snagging items and communicate updates.
• Maintain up-to-date records in the client relationship or PM system.

Responsabilidades

• Coordinate end-to-end handover logistics and documentation.
• Guide clients through property features and service protocols.
• Track defects, snagging and resolution timelines.
• Maintain accurate handover records in systems.

Conocimientos

Communication

Customer Service

Administrative Support

Vendor Management

Herramientas

Property Management System

Descripción del empleo

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

• Coordinate end-to-end handover logistics: schedule handover appointments, prepare documentation packs (e.g., user manuals, facility guides, warranty information), and liaise with contractors, vendors, and internal teams.
• Conduct in‑person or virtual handover sessions: guide clients through property features, building systems ,common area access, and service protocols.
• Record and verify completion of snagging items, defects, or outstanding works; track resolution timelines and communicate updates proactively to clients and project stakeholders.
• Maintain accurate, up-to‑date handover records in the client relationship or property management system.

Location: On‑site –Hong Kong, SAR, China

Job Tags: Accounts Payable and Receivable, Accounts Receivable (AR), Administrative Support, Customer Service Operations, Facility Inspections, Lease Administration, Maintenance Coordination, Preventive Maintenance, Safety Compliance, Tenant Relationships, Vendor Management

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.