Part-time Customer Service Assistant

Jones Lang LaSalle, Inc.; Hong Kong; On-site; HKD 167,000 - 212,000; Full time

Job summary

Jones Lang LaSalle, Inc. (JLL) is seeking a front-line Customer Service role in Hong Kong, onsite. You will greet visitors, handle enquiries, manage complaints, and support mall activities across multiple floors, ensuring a high standard of service.

The ideal candidate has a diploma or above in hospitality/facilities management, 1 year of customer service experience, and strong language skills in English, Mandarin and Cantonese.

Qualifications

• Diploma or above in hospitality management, facilities management or related disciplines.
• 1 year of experience in customer service preferably in frontline customer interaction, mall or hotel concierge experience.
• Pleasant, polite, customer-oriented with good communication skills and manner.
• Fresh graduates with some part-time experience in customer service field are welcomed.
• Good command of spoken English, Mandarin and Cantonese.

Responsibilities

• Provide high standard customer service to visitors and tenants in a cultural and creative mall
• Start the day with greeting customers
• Handle customers’ enquiries, requests and phone calls at Information Counter and CS e-mail account
• Settle complaints and manage sudden incidents
• Support in-mall activities like exhibition events
• Perform inspection to stores at all floors and record information in daily patrol form
• Issue signage/ directory, notice and work orders
• Handle redemption

Skills

Customer service

Communication

Multilingual (EN/Mandarin/Cantonese)

Education

Diploma or above in hospitality/facilities management or related

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

• Provide high standard customer service to visitors and tenants in a cultural and creative mall

• Start the day with greeting customers

• Handle customers’ enquiries, requests and phone calls at Information Counter and CS e-mail account

• Settle complaints and manage sudden incidents

• Support in-mall activities like exhibition events

• Perform inspection to stores at all floors and record information in daily patrol form

• Issue signage/ directory, notice and work orders

• Handle redemption

Desired experience and technical skills required

• Diploma or above in hospitality management, facilities management or related disciplines

• 1 year of experience in customer service preferably in frontline customer interaction, mall or hotel concierge experience

• Pleasant, polite, customer-oriented with good communication skills and manner

• Fresh graduates with some part-time experience in customer service field are welcomed

• Good command of spoken English, Mandarin and Cantonese

Location:

On-site –Hong Kong, SAR, China

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.