Part-time Customer Service Executive

Jones Lang LaSalle Incorporated; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Hong Kong is seeking a frontline concierge professional to deliver high‑standard services to tenants and visitors across a shopping mall and office building. You will respond to inquiries in English and Chinese, coordinate with the events and facilities teams, and support day‑to‑day administrative tasks.

Diploma holder with 1+ year experience in hospitality or retail concierge preferred; strong communication, presentable appearance, and Putonghua proficiency

Qualifications

• Diploma holder with at least 1 year's customer service experience focusing in frontline customer interaction, hotel or shopping mall concierge experience, or above with relevant experience.
• Pleasant personality, outgoing and presentable.
• Excellent customer service attitude and communication skills.
• Good in spoken and written English and Chinese.
• Competent in spoken Putonghua.

Responsibilities

• Deliver high-standard concierge services to tenants and visitors across the shopping mall and office building.
• Respond promptly and professionally to customer enquiries, requests, complaints, and feedback, ensuring timely and solution-oriented resolution.
• Support day-to-day property management operations, including coordination and execution of marketing and promotional activities.
• Monitor and assist front desk and reception operations to ensure seamless and efficient service delivery.
• Collaborate effectively with the account’s Event Team and Facilities Management team on operational tasks and event-related logistics.
• Ensure all activities align with company and client policies, including health, safety, and workplace regulatory requirements.
• Perform general administrative duties as assigned, including processing tenant applications, document filing, procurement, and maintenance of office supplies, equipment, and water services.
• Ad hoc duties and special projects as directed by management.

Skills

Customer service

Frontline interaction

Communication skills

English proficiency

Chinese proficiency

Putonghua

Education

Diploma

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

• Deliver high-standard concierge services to tenants and visitors across the shopping mall and office building.
• Respond promptly and professionally to customer enquiries, requests, complaints, and feedback, ensuring timely and solution-oriented resolution.
• Support day-to-day property management operations, including coordination and execution of marketing and promotional activities.
• Monitor and assist front desk and reception operations to ensure seamless and efficient service delivery.
• Collaborate effectively with the account’s Event Team and Facilities Management team on operational tasks and event-related logistics.
• Ensure all activities align with company and client policies, including health, safety, and workplace regulatory requirements.
• Perform general administrative duties as assigned, including processing tenant applications, document filing, procurement, and maintenance of office supplies, equipment, and water services.
• Ad hoc duties and special projects as directed by management.

Desired or preferred experience and technical skills:

• Diploma holder with at least 1 year's customer service experience focusing in frontline customer interaction, hotel or shopping mall concierge experience, or above with relevant experience.
• Pleasant personality, outgoing and presentable.
• Excellent customer service attitude and communication skills.
• Good in spoken and written English and Chinese.
• Competent in spoken Putonghua.

Location: On-site –Hong Kong, SAR, China

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY SM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.