P2P Partner Operations Lead

OKX; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Benefits offered by this job

Competitive total compensation package

L&D programs and Education subsidy for

team building programs and company

Wellness and meal allowances

Comprehensive healthcare schemes for员工

Job summary

OKX is seeking a senior leader to own and scale the P2P liquidity provider programme across multiple markets. You will lead a team of account managers, deepen marketplace depth, improve partner satisfaction, and drive retention with data-driven decisions.

You will partner with risk, payments, and growth teams, staying hands-on in a fast-moving crypto environment. English is required; Mandarin proficiency helps for Greater China markets.

Qualifications

• 7+ years in growth, account management or relationship management for high-value clients.
• Experience leading partner programmes at scale.
• Multi-market experience preferred.
• Strong data and funnel fluency; able to drive decisions from analytics.
• Backgrounds in payments, remittance or fintech are relevant; crypto experience a plus.

Responsibilities

• Own the P2P liquidity provider programme: monitor marketplace depth and coverage, and improve partner satisfaction and retention.
• Lead and grow a team of account managers, setting direction and raising the operating bar.
• Manage the liquidity-provider programme, tiering frameworks, account management and retention.
• Lead the growth strategy and retention funnel with data: build and read funnels, produce recurring analysis, and turn it into decisions.
• Collaborate with the risk team on high-risk user profiling and dispute reduction.

Skills

Growth strategy

Account management

Relationship management

Team leadership

Data analytics

Multimarket experience

English proficiency

Job description

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual’s freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About the role

OKX runs a large peer-to-peer (P2P) crypto marketplace: an escrow-protected orderbook where users buy and sell crypto for local fiat through verified liquidity providers, with support for a wide range of local payment methods. The professional liquidity providers who post offers are what keep the marketplace deep and reliable.

You will lead a team that owns the relationship with these key liquidity providers in various markets: supporting partners’ operational needs, maintaining marketplace depth and reliability, and improving partner experience. This is a builder’s seat: high ownership, frontline, and fast-moving.

What you’ll do

Own the P2P liquidity provider programme:

monitor marketplace depth and coverage, and improve partner satisfaction and retention

Lead and grow a team of account managers, setting direction and raising the operating bar.

Manage the liquidity-provider programme, tiering frameworks, account management and retention\

Lead the growth strategy and retention funnel with data: build and read funnels, produce recurring analysis, and turn it into decisions.

Contribute to user quality and marketplace health, partnering with the user risk team on high-risk user profiling and dispute reduction. (Growth is the priority; risk exposure is a plus, not a requirement.)

What we’re looking for

7+ years in growth, account management or relationship management for high-value users or clients, including team leadership, with a track record of managing partner programmes at scale. Multi-market experience is strongly preferred.

Proven experience managing high-volume client or partner relationships and improving partner engagement and service quality.

Strong data and funnel fluency: owns metrics, runs analysis, steers decisions from data.

High-energy and genuinely hungry: gets on the frontline, has built something 0 to 1, and pushes into harder markets rather than safer ones.

Backgrounds in payments, remittance or fintech are especially relevant. Crypto or digital-currency experience is a plus, not a requirement. Strong operators from large internet and marketplace companies are also welcome.

Working proficiency in English. At least one of the two roles also requires working proficiency in Mandarin (liquidity-provider and stakeholder coverage across Greater China markets).

Nice to have

Experience with fiat on-ramp / off-ramp, cross-border payments, or remittance.

Exposure to emerging markets (Southeast Asia, Africa, LatAm, MENA).

Experience with user-segmentation, high-risk-user filtering, or trust and safety / fraud operations.

Perks & Benefits

Competitive total compensation package

L&D programs and Education subsidy for employees’ growth and development

Various team building programs and company events

Wellness and meal allowances

Comprehensive healthcare schemes for employees and dependants

More that we love to tell you along the process!

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