Overnight Floor Supervisor — Guest Experience Leader

Royal Park Hotel; Hong Kong; On-site; HKD 253,000 - 264,000; Full time

Job summary

Royal Park Hotel in Hong Kong is seeking a diligent Floor Supervisor to oversee Floor Attendants, ensure rooms and corridors are impeccably clean, and keep timely room-status updates for departing guests. The role requires a Certificate in Hospitality Management or equivalent, at least 3 years of relevant experience, and strong leadership with the ability to communicate in English and Chinese.

You will handle guest complaints, perform ad-hoc duties, and work on a full-time basis on-site in Sha

Qualifications

• Certificate in Hospitality Management or related discipline.
• Minimum 3 years of relevant working experience.
• Positive interpersonal skills and strong leadership.
• Good command of spoken and written English and Chinese.

Responsibilities

• Inspect guest rooms and corridors to ensure exceptionally clean, neat and well maintained at all times.
• Supervise Floor Attendants on respective floors.
• Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
• Handle and follow up complaints in order to ensure guest satisfaction.
• Participate in ad-hoc duties as assigned.

Skills

Leadership

Interpersonal skills

English proficiency

Chinese proficiency

Independent work

Education

Certificate in Hospitality Management

Diploma or equivalent

Job description

Royal Park Hotel in Hong Kong is seeking a diligent Floor Supervisor to oversee Floor Attendants, ensure rooms and corridors are impeccably clean, and keep timely room-status updates for departing guests. The role requires a Certificate in Hospitality Management or equivalent, at least 3 years of relevant experience, and strong leadership with the ability to communicate in English and Chinese.

You will handle guest complaints, perform ad-hoc duties, and work on a full-time basis on-site in Sha