Floor Supervisor: Lead Housekeeping & Guest Experience

Kowloon Shangri-La, Hong Kong; Hong Kong; On-site; HKD 290,000 - 301,000; Full time

Job summary

Kowloon Shangri-La, Hong Kong is seeking a Floor Supervisor in Housekeeping to manage the presentation of guestrooms and public areas in line with Shangri-La standards.

You will lead a team, coordinate with Room Butlers, and train staff while ensuring guest satisfaction. Fluent English and Chinese are required; minimum 3 years' experience in large hotels. This is a full-time, on-site role based in Tsim Sha Tsui East, Kowloon.

Qualifications

• At least 3 years of relevant experience in the Housekeeping Department in sizable Hotels.
• Strong leadership, interpersonal, and organizational skills.
• Customer-oriented and quality-driven team player.
• Excellent command of spoken and written English and Chinese.

Responsibilities

• Maintain cleanliness in guestrooms and surrounding areas according to Hotel standards.
• Coordinate with Room Butlers regarding guest requests and required items.
• Conduct service and chemical usage training for Room Butlers.
• Manage and control guest supply inventory.
• Perform any other duties as assigned by Management.

Skills

Housekeeping

Leadership

Bilingual English/Chinese

Education

DSE or equivalent

Job description

Kowloon Shangri-La, Hong Kong is seeking a Floor Supervisor in Housekeeping to manage the presentation of guestrooms and public areas in line with Shangri-La standards.

You will lead a team, coordinate with Room Butlers, and train staff while ensuring guest satisfaction. Fluent English and Chinese are required; minimum 3 years' experience in large hotels. This is a full-time, on-site role based in Tsim Sha Tsui East, Kowloon.