Organisational Development & Operations Lead

義遊有限公司; Hong Kong; On-site; HKD 480,000 - 720,000; Full time

Job summary

VolTra is seeking an Organisational Development & Operations Lead (Fixed-term, ~6 months) to strengthen internal foundations—process governance, risk, policy, and data systems—grounded in our values. This is a hands-on role: you will both see the big picture and do the work to reduce staff workload, boost efficiency, and drive AI-enabled improvements while keeping staff engaged in the change process.

The role spans Process, Policy & Risk; Data, AI & Systems; Continuity & Impact; and Grounding.

Qualifications

• Experience leading cross-functional teams.
• Proven track record designing or revamping processes.
• Strong prioritisation.
• Hands-on in a small-team, resource-light environment.
• People-centered: designs change with staff.

Responsibilities

• Strengthen internal foundations: policy, risk, and data systems.
• Drive end-to-end processes to improve efficiency and reduce workload using AI where appropriate.
• Lead data management and ensure good data practices; establish CRM structure.
• Support impact measurement and alignment and keep progress visible.

Skills

Leadership

Process design

Prioritisation

Hands-on

People-centric

NGO experience

Job description

地址：九龍觀塘偉業街103號振邦工業大廈7樓

電話：2683 5900

電郵：[via CTgoodjobs Apply Now]

網址：https://www.voltra.org/

(抱歉, 只提供英文版本)

Organisational Development & Operations Lead (Fixed-term, ~6 months)

簡 介 Job Summary

VolTra (義遊) is a Hong Kong charity founded in 2009, combining purpose with travel. Through international voluntary service, experiential travel, community participation and gamified education, we enrich people’s glocal vision and turn inspiration into impactful action — transforming themselves, their communities, and the world.

We work by a few beliefs that also shape how we work together:

• Co-creation — whether volunteer, staff or partner, everyone contributes to a shared goal; every act counts.
• Open-mindedness — we embrace diversity of people, perspectives and ways of working, and value respect and connection.
• A youthful mindset — innovation, energy, curiosity and a good sense of humour, regardless of age.
• Flexibility — as a small, ambitious team, we adapt, experiment, and find better ways of doing things.

This role is for someone who shares these values and wants to strengthen the foundations that let VolTra do more of this work, sustainably.

職 責 Responsibility

Purpose of the Role

To strengthen VolTra’s internal foundations — standardisation, risk, policy, and data systems — grounded in real business needs and our principles. This is a hands-on role for someone who can both see the whole picture and do the work: reducing staff workload, improving efficiency through better process and AI, and keeping staff engaged in the change.

Scope (broad — priorities to be set in Month 1)

The role covers a broad set of organisational foundations. Not all will be tackled at once; the specific priorities and sequence will be proposed by the post-holder after an initial diagnostic and approved by the ED. Areas in scope include:

• Process, Policy & Risk
  • Review, design and revamp workflows, policies and procedures — anchored in actual business needs and VolTra’s principles (e.g. placement, procurement / reimbursement, internal data storage).
  • Build fit‑for‑purpose risk management — sound, not bureaucratic.
  • Own the process end‑to‑end: drive efficiency while keeping staff participatory in how change is designed and adopted.
• Data, AI & Systems
  • Develop a data management system for the organisation.
  • Lead — and personally carry out where needed — data cleansing and good data practice.
  • Enable AI efficiency; set up automation that meaningfully reduces repetitive workload.
  • Establish foundational CRM structure (B2B and B2C).
• Continuity & Impact
  • Knowledge continuity: project closure workflow, IT guidelines, documentation practices.
  • Support impact measurement and goal‑alignment processes so progress is visible and tracked.
• Grounding (how the role works)
  • Understand organisational needs before prescribing solutions.
  • Prioritise by impact, not by ease.

The Person We’re Looking For

Someone who can run the whole thing *and* get their hands dirty. They bring the judgment of an experienced organisational operator — able to read business needs, prioritise, and lead cross‑functional work — but in a small team they are also willing and able to build things themselves, not just advise.

申 請 資 格 Qualification

• Management experience — leading or cooperating with cross‑functional teams.
• Proven track record designing or revamping processes.
• Strong prioritisation.
• A doer as much as a thinker — comfortable being hands‑on in a small‑team, resource‑light environment.
• People‑centred: designs change with staff, not imposed on them.
• Cooperative working style; NGO experience an advantage.

待 遇 Treatment

Remuneration will commensurate with qualifications and experience.

截止申請日期 Deadline

2026/10/30

*注：除香港社會服務聯會之空缺外，本會將不會負責處理以上任何空缺之申請。如有意申請以上職位空缺，請直接向相關機構遞交申請。多謝合作**。*