Operations & Transformation Leader: Modernize & Grow

Argyll Scott Singapore; Hong Kong; In loco; HKD 1.500.000 - 2.100.000; Tempo pieno

Descrizione del lavoro

Argyll Scott Singapore represents an established life insurer in Hong Kong seeking a Director for Operations & Transformation to lead end-to-end operations and drive strategic transformation across the business. Reporting to senior leadership, you will oversee core insurance operations, shape the future operating model, enhance customer experience, and align initiatives with growth objectives.

You will balance hands-on execution with strategic leadership across multiple functions in a highly

Competenze

• 15+ years of experience in life insurance operations.
• Strong understanding of the life insurance value chain, including underwriting, claims, policy administration and customer servicing.
• Proven experience leading operational transformation, digitisation and process improvement initiatives.
• Experience managing multiple operational functions rather than a single specialist area.
• Demonstrated ability to balance strategic leadership with hands-on execution.
• Sound understanding of the Hong Kong insurance market and regulatory environment.
• Passion for continuous improvement, operational excellence and customer experience.

Mansioni

• Provide oversight across New Business Underwriting, Claims, Policy Administration, Customer Service, Shared Services and Transformation.
• Ensure operational performance, customer service standards, and regulatory commitments are consistently achieved.
• Monitor service levels, turnaround times and operational effectiveness across all core functions.
• Lead and sponsor operational transformation initiatives
• Oversee the Transformation and PMO function, ensuring successful delivery of strategic programmes and business initiatives.

Conoscenze

Operational leadership

Transformation delivery

Process improvement

Customer service excellence

Regulatory knowledge

Descrizione del lavoro

Argyll Scott Singapore represents an established life insurer in Hong Kong seeking a Director for Operations & Transformation to lead end-to-end operations and drive strategic transformation across the business. Reporting to senior leadership, you will oversee core insurance operations, shape the future operating model, enhance customer experience, and align initiatives with growth objectives.

You will balance hands-on execution with strategic leadership across multiple functions in a highly