Operations Transformation Lead - Banking Projects Hong Kong

Charterhouse Hong Kong; Hong Kong; On-site; HKD 600,000 - 1,200,000; Full time

Job summary

Charterhouse Hong Kong seeks a Strategic Project Specialist within the Operations Department to drive operational excellence and lead strategic system enhancements. You will collaborate with regional and Head Office stakeholders on transformation programs, ensuring successful delivery of change initiatives across banking operations.

The role targets professionals with strong project management skills, a focus on process improvement, automation, and delivering measurable productivity gains in

Qualifications

• Bachelor's degree in Business Administration, Finance, Banking, Information Systems, or a related discipline.
• Approximately 4-10 years of banking operations experience.
• PMP or other project management qualification is preferred.
• Experience in operational change, system enhancement, automation, or transformation projects.
• Knowledge of Agile, Waterfall, or Hybrid project frameworks.
• Experience coordinating with regional offices/head offices is advantageous.
• Knowledge of core banking systems, workflow automation, RPA, or digital transformation.
• Strong analytical, problem-solving, stakeholder management, and communication skills.
• Ability to manage multiple priorities and meet tight deadlines.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word).
• Fluency in English and Cantonese.

Responsibilities

• Assist the Team Head in planning, coordinating, and implementing branch-wide operational and system enhancement initiatives.
• Lead and support operations-related projects, including process optimization, workflow automation, system upgrades, and operational transformation programs.
• Coordinate with Operations, IT, Business Units, overseas offices, and regional/head office stakeholders to ensure successful project delivery.
• Organize project meetings, prepare status reports, meeting materials, and management updates.
• Support internal reviews of operational procedures, controls, and governance frameworks.
• Prepare operational reports and management information for regulators, Head Office, and internal stakeholders.
• Provide operational support and training to branch users and other business units when required.
• Participate in business continuity planning (BCP), contingency arrangements, and operational risk mitigation initiatives.
• Drive continuous improvement initiatives to enhance productivity, efficiency, and service quality across banking operations functions.

Skills

English

Cantonese

Education

Bachelor's degree in Business Administration, Finance, Banking, Information Systems, or a related discipline

Job description

Charterhouse Hong Kong seeks a Strategic Project Specialist within the Operations Department to drive operational excellence and lead strategic system enhancements. You will collaborate with regional and Head Office stakeholders on transformation programs, ensuring successful delivery of change initiatives across banking operations.

The role targets professionals with strong project management skills, a focus on process improvement, automation, and delivering measurable productivity gains in