Operations Support Manager (Secondment Contract) [Ref no: OSM-CM]

Nanyang Commercial Bank; Hong Kong; On-site; HKD 391,000 - 446,000; Full time

Job summary

Nanyang Commercial Bank in Hong Kong is seeking a capable operations professional to supervise daily cheque processing workflows, ensure HKICL and internal compliance, and coordinate with internal stakeholders on clearing matters.

The role requires a Bachelor's degree and at least 3 years of banking experience, with strong communication and risk-awareness. Fluency in English, Cantonese, and Putonghua is expected. Hybrid or on-site work arrangements are typical for branch operations.

Qualifications

• Bachelor's degree or above in Business Administration or Operations Management or related disciplines.
• At least 3 years banking experience, preferably in branch operations or sales activities planning.
• Solid knowledge in bank retail business and local regulatory requirements.
• Independent, flexible, analytical with good problem-solving ability.
• Excellent communication skill with strong risk awareness.
• Proficiency in English, Chinese and Putonghua.

Responsibilities

• Supervise and execute daily cheque processing workflows, including sorting, registration, verification, and system input.
• Verify cheques submitted by branches to ensure HKICL compliance and internal guidelines.
• Maintain communication with HKICL and internal stakeholders to coordinate clearing matters.
• Coordinate and track project activities, ensuring tasks meet requirements, quality, and timelines.
• Support end-to-end implementation of new services, ensuring smooth UAT and operational launch.
• Perform other operational or supervisory duties as assigned.

Skills

Communication

Risk awareness

Education

Bachelor's degree

Job description

Job Responsibilities:

• Supervise and execute daily cheque processing workflows – including sorting, registration, verification, and system input;
• Verify cheques submitted by bank branches to guarantee compliance with HKICL (Hong Kong Interbank Clearing Limited) clearing procedures and internal guidelines;
• Maintain effective communication with HKICL and internal stakeholders to coordinate clearing matters and resolve exceptional or high-risk cases;
• Coordinate and track project activities, ensuring all assigned tasks are completed in alignment with agreed requirements, quality standards, and timelines;
• Support the end-to-end implementation cycle of new services or products, ensuring smooth user acceptance testing (UAT) and successful operational launch;
• Perform any other operational or supervisory duties as assigned by superiors.

Job Requirements:

• Bachelor's degree or above in Business Administration or Operations Management or related disciplines;
• At least 3 years of experience in banking, preferably in branch operations or sales activities planning;
• Solid knowledge in bank retail business and local regulatory requirements;
• Independent, flexible, analytical with good problem-solving ability;
• Excellent communication skill with strong risk awareness;
• Proficiency in both written and spoken English, Chinese and Putonghua.

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## More Job Information

Salary

• 35000 - 40000 / MONTH

Job Function

• 銀行 · 金融服務 - 零售銀行服務

Education

• 學士