Customer Services Officer (Counter Operations - Secondment Contract) (Ref no: CSOCO-CM)

Nanyang Commercial Bank Ltd.; Hong Kong; On-site; HKD 189,720 - 256,680; Full time

Job summary

Nanyang Commercial Bank Ltd. is seeking entry-level staff for branch counter services in Hong Kong. The role focuses on delivering professional customer service, handling inquiries, and supporting daily branch operations.

Fresh graduates are welcome. The position values attentiveness, communication skills, and a customer-oriented attitude, with opportunities to grow within a people-focused, Equal Opportunities employer.

Qualifications

• HKCEE/HKDSE with 5 subjects at Grade E/Level 2 or above including Chinese, English and Mathematics.
• Proactive, eager to learn and able to work under pressure.
• Attentive to details with good communication and organization skills.
• Pleasant character with customer-oriented attitude.
• Conversant with Chinese word processing and MS Office Suite.
• Possess HKSI and IIQE qualifications will be an advantage.
• Fresh Graduates are welcomed.

Responsibilities

• Provide professional and efficient counter services to the customers.
• Establish good relationships with customers to seize referral opportunities.
• Perform general clerical support in branches to smoothen the daily operation.

Skills

Customer service

Communication

Attention to detail

Teamwork

Education

HKCEE/HKDSE completion

Tools

MS Office

Chinese word processing

Job description

Accumulating over 65 years experience on our solid foundation in Hong Kong and Greater China, we succeed and create our brilliant story throughout the region. As the first foreign bank branch in Mainland, we grasp the opportunity to grow along with the economic reforms. With our well-versed China business intelligence, we continue to expand our network proactively but prudently.

Inheriting our “People Focus” tradition, we strongly believe in the philosophy of talent investment. Here, we respect your career development with enormous support and room for inspiration. If you are ready to go for great, join us today. You can shine with your own glorious story.

Your talent is our treasure, come to explore your potential with us.

Job Responsibilities

• Provide professional and efficient counter services to the customers;
• Establish good relationships with customers to seize referral opportunities;
• Perform general clerical support in branches to smoothen the daily operation.

Job Requirements

• HKCEE / HKDSE with at least 5 subjects at Grade E / Level 2 or above including Chinese, English and Mathematics;
• Proactive, eager to learn and able to work under pressure;
• Attentive to details with good communication and organization skills;
• Pleasant character with customer-oriented attitude;
• Conversant with Chinese word processing and MS Office Suite;
• Possess HKSI and IIQE qualifications will be an advantage.

Fresh Graduates are welcomed

We are an Equal Opportunities Employer. Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful and their data will be destroyed within 12 months of receipt.