Customer Services Officer (Counter Operations - Secondment Contract) [Ref no: CSOCO-CM]

Leadingnation; Hong Kong; On-site; HKD 134,000 - 201,000; Full time

Job summary

A prominent banking institution in Hong Kong is seeking a proactive and customer-oriented individual to provide efficient counter services. Responsibilities include establishing customer relationships, performing clerical support, and ensuring excellent service delivery. Ideal candidates possess at least HKCEE/HKDSE qualifications and good communication skills. The role offers opportunities for professional growth in a dynamic environment.

Qualifications

• Proactive and eager to learn.
• Able to work under pressure.
• Pleasant character with a customer-oriented attitude.

Responsibilities

• Provide professional and efficient counter services to the customers.
• Establish good relationships with customers to seize referral opportunities.
• Perform general clerical support in branches.

Skills

Customer service

Communication skills

Attention to detail

Chinese word processing

Proactive

Education

HKCEE / HKDSE with at least 5 subjects at Grade E / Level 2

Tools

MS Office Suite

Chinese word processing

Job description

• Counter Operations
• Teller Services
• Retails Banking

Job Responsibilities:

• Provide professional and efficient counter services to the customers;
• Establish good relationships with customers to seize referral opportunities;
• Perform general clerical support in branches to smoothen the daily operation.

Job Requirements:

• HKCEE / HKDSE with at least 5 subjects at Grade E / Level 2 or above including Chinese, English and Mathematics;
• Proactive, eager to learn and able to work under pressure;
• Attentive to details with good communication and organization skills;
• Pleasant character with customer-oriented attitude;
• Conversant with Chinese word processing and MS Office Suite;
• Possess HKSI and IIQE qualifications will be an advantage.

Interested parties please send your full resume with present and expected salary, and quoting reference number to Talent Acquisition Division By email [via CTgoodjobs Apply Now]. For details, please visit https://www.ncb.com.hk/ and refer to the page “Join Us”.

We are an Equal Opportunities Employer. Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful and their data will be destroyed within 12 months of receipt.