Operations Platform Architect & Transformation Lead

AIA (Vietnam) Life Insurance; Hong Kong; On-site; HKD 1,200,000 - 1,800,000; Full time

Job summary

AIA (Vietnam) Life Insurance in Hong Kong is seeking a senior Technology, Digital and Analytics (TDA) Operations Platform leader to drive modernization across Buy, Service, Claims and Contact Center domains.

You will partner with Operations leadership to shape end-to-end solution design, technology choices, and delivery approaches in an agile environment, including GenAI initiatives, with offshore teams and strong emphasis on platform stability.

Responsibilities

• Technology Leadership & Business Partnership: Act as the Solution Architect and Technology SME for Individual Life Operations, serving as a trusted strategic partner to Operations leadership on end‑to‑end solution design, technology choices, and delivery approach.
• Solution Architecture & Design Authority: Lead the end‑to‑end solution architecture across applications, integrations, data flows, security and infrastructure for Operations platforms.
• Strategic Roadmap & Technology Evolution: Define and evolve the Operations Platform technology roadmap, aligned to enterprise architecture principles and target-state vision.
• Delivery Enablement & Execution: Provide architectural guidance and governance throughout delivery, ensuring solutions are designed right the first time and are buildable within delivery constraints.
• Stakeholder Communication & Storytelling: Articulate complex architectural concepts using simple, business-oriented language, supported by strong visual storytelling.
• BAU Architecture Oversight & Operational Readiness: Provide architectural oversight for mission-critical BAU applications, ensuring platform stability, scalability and sustainability.
• Governance, Risk & Compliance: Collaborate closely with enterprise and enabling teams to deliver compliant and well-governed solutions.
• Sustainability & Engineering E

Job description

AIA (Vietnam) Life Insurance in Hong Kong is seeking a senior Technology, Digital and Analytics (TDA) Operations Platform leader to drive modernization across Buy, Service, Claims and Contact Center domains.

You will partner with Operations leadership to shape end-to-end solution design, technology choices, and delivery approaches in an agile environment, including GenAI initiatives, with offshore teams and strong emphasis on platform stability.