Senior Ops Platform Architect — GenAI & Cloud

AIA Hong Kong and Macau; Hong Kong; On-site; HKD 1,000,000 - 2,000,000; Full time

Job summary

AIA Hong Kong and Macau seeks a Senior Technology Architect to lead the Operations Platform teams, delivering end-to-end design and modernisation across Buy, Servicing, Claims and Contact Center. You will partner with Operations leaders and external teams to align technology with strategic goals.

The role emphasises GenAI, cloud-native platforms, governance, and offshore delivery in an agile setting, driving sustainable engineering practices and measurable outcomes for the business.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems or related discipline.
• Master’s degree (e.g. Computer Science, Engineering, Data Science, Information Management, MBA with Technology focus) is highly preferred.

Responsibilities

• Act as Solution Architect and Technology SME for Operations, partnering with Operations leadership.
• Shape technology solutions for Buy, Policy Servicing, Claims and Contact Center domains.

Skills

Solution Architecture

Tech Leadership

GenAI knowledge

Cloud platforms

Offshore delivery

Agile delivery

Stakeholder management

Education

Bachelor’s degree in Computer Science/Engineering/Information Systems

Master’s degree (preferred)

Tools

Azure

Ali Cloud

DevSecOps

Job description

AIA Hong Kong and Macau seeks a Senior Technology Architect to lead the Operations Platform teams, delivering end-to-end design and modernisation across Buy, Servicing, Claims and Contact Center. You will partner with Operations leaders and external teams to align technology with strategic goals.

The role emphasises GenAI, cloud-native platforms, governance, and offshore delivery in an agile setting, driving sustainable engineering practices and measurable outcomes for the business.